Service Supervisor

4 weeks ago

Letchworth, United Kingdom Elite Consultancy Network Full time

Service Supervisor - Heavy Plant & Equipment / Earthmoving

An opportunity has arisen for a Service Supervisor to join a leading name within the Heavy Plant & Equipment sector offering an excellent package and career advancement.

What's On Offer:

  • Development opportunities
  • Comprehensive benefits and employer paid premiums from day one
  • 23 days annual leave
  • Increased rate pension

The Role:

  • Monitors Engineer’s time ensuring efficient utilisation and allocation.
  • Ensures that unused new parts, warranty parts or service exchange parts are returned, cleaned and labelled to the relevant department from related jobs, and are accompanied by accurate and complete documentation.
  • Actively participates in the opening/closing of jobs, checking and processing of time sheets and inspection reports, and ensuring identified work outstanding is recorded for future resolution.
  • Ensures the quality system requirements are maintained with tool and equipment issue and updates calibration records to adhere to the policy statement.
  • Maintains communication with Field Service Engineers, internal departments, suppliers and customers to keep them fully informed and advised regarding the progress of jobs.
  • Communicates with the team where holiday and training is concerned, to manage and ensure adequate coverage.
  • Supports the team by undertaking some or all of the duties of colleagues, in their absence, to ensure efficient running of the department.
  • Actively ensures all customer requests and requirements are received and dealt with, while keeping the customer informed at all stages of the process.
  • Always collates sufficient information to support the accurate processing of internal or external invoices or warranty claims.
  • Co-ordinates product modification programmes to ensure timely delivery to the customer.
  • Continually liaises with the Sales department and customers regarding new machine deliveries and requirements.
  • Liaises with the After Sales Parts team to co-ordinate the delivery of spare parts.
  • Efficiently organises sub-contractors when supporting customers or engineers.
  • Effectively plans the logistics for all spare parts, tools, transport and manpower to arrive in a timely manner.
  • Takes responsibility for continuous self-development and looks at opportunities to use newly acquired skills within the role.
  • Any other duty as required by management commensurate with the post.

About You:

  • GCSE passes grades A-C in Mathematics and English or equivalent.
  • Full clean driving licence.
  • Able to demonstrate previous experience in a similar role and / or industry
  • Team player.
  • Good communicator at all levels.
  • Flexible approach to work.
  • Ability to demonstrate developed leadership skills.
  • Ability to use own initiative.
  • Computer literate and able to demonstrate uses of IT relevant to role.

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