IT Equipment Coordinator

3 weeks ago

Erskine, United Kingdom eTeam Full time

Role: Asset Management Specialist

Duration: 12 Months

Location: Erskine, UK


The role spans a wide spectrum of responsibility – including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.

• Responsible for SOW system setup

• Pricing, banking details and factory obligations

• Prepare relevant quote terms for priced bids

• Create asset return requests in D365

• Responsibility for chain of custody tracking

• Monitor the input and throughput of returned assets as they are processed in the factory

• SPOC for factory status to AM (status desk)

• Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)

• Execute asset reconciliation in D365

• Responsible for settlement accuracy and financial credit/rebill adjustments

• Payment requests and remittance confirmation


How you’ll make your mark:

• Deliver the highest levels of Customer Care.

• Promote the HPEFS Circular Economy philosophy.

• Ensure strongest chain of custody for hardware in our care.

• Meet & exceed exacting customer KPIs.

• Own & resolve all issues to successful resolution in the client's view.

• Be single point of contact for your accounts.

• Collaborate - identify, share & implement best practices.


About you:

• Typically, 3+ years’ experience in a related business.


Knowledge and Skills:

• Good knowledge of IT & Services industries.

• Ability to analyse problems & solve creatively.

• Communicate well verbally & in writing.

• Manage relationships well at all levels.

• Facilitate exceptional levels of service delivery.

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