Global Client Services Analyst

3 weeks ago

London, Greater London, United Kingdom Bleckmann Full time

Who we are:

Bleckmann is a market leader in supply chain management (SCM) services for fashion and lifestyle brands. Established in 1862, Bleckmann has evolved from a transportation company into a provider of complete supply chain solutions, with specific expertise in e-fulfillment. With a strong base in Europe, the company has expanded to the U.S. and Asia, enabling Bleckmann to serve customers worldwide. Thanks to our investments and extensive experience in IT solutions, we offer a unified platform to our clients across the globe.

With approximately 6,500 team members, we work every day to support our customers and deliver on their promises. With a turnover of €626 million, Bleckmann has the scale and flexibility to provide world-class solutions. Would you like to be part of our dynamic team and contribute to our growing success? Visit www.bleckmann.com to learn more and explore opportunities to start your career with Bleckmann.

Tasks and responsibilities:

Key tasks

  • Analyse and translate data into clear recommendations and presentable results.
  • Accurately record customer data and follow-up actions in the CRM system (Salesforce).
  • To maintain department related documentation such as account plans, contracts, NPS data, client retention, cross sell, signed SLAs and Appendices.
  • To prepare and/or execute internal and external client related information letters.
  • To work closely with all relevant departments within Bleckmann supply chain global network
  • To play an active role in a team that drives good practice across the global client services function; identifying synergies; duplication; areas for improvement and positively acting on them.
  • Manage and coordinate the indexation process and report weekly updates to the relevant stakeholders.
  • Maintain Salesforce data for client contacts, contracts, net promotor scores, leads, client budget, cross sell and renewal opportunities.
  • Monthly update to the executive committee including all client services KPI data.
  • Maintain Salesforce and Tableau reports accessible to all relevant stakeholders.
  • Document and manage SOPs ensuring standard processes remain up to date.
  • Knowledge sharing between the client services department, ensuring training sessions are in place for new and existing team members.
  • Implementing new processes and systems to support the function of the client services department.
  • Manage and update the Client Services SharePoint, ensuring all reports are current and the platform remains organized and well-maintained.
  • Work closely with cross-functional teams to ensure data consistency and timely sharing of monthly and quarterly updates across departments.
  • Take the lead in organizing internal client services meetings for contract renewal updates, present findings during the weekly client services meeting, and document key updates for the Executive Committee.
  • You will report to the chief client officer with a direct lead allocated for personal development and support
  • To collate and manage all client related KPI data
  • To prepare data led presentation material to inform existing clients of performance against KPI
  • Pro-actively identify areas of strengthening the relationship with the client and function
  • To play an active role in a team that drives good practice across the global client services function; identifying synergies; duplication; areas for improvement and positively acting on them
  • Ad-hoc projects on request of Senior Leadership.

Profile:

Key Skills

  • Ability to comminate as a strong collaborator
  • Can take the lead but can also work independently
  • Ability to manage multiple tasks
  • Commercial awareness
  • Ability to analyse data and to translate this into information for reporting
  • Experience using office software, including MS Word, Excel, and PowerPoint
  • Experience with CRM systems (e.g., Salesforce) is desirable
  • Experience with BI tools (e.g., Tableau) is desirable
  • Communication skills verbally and in writing
  • Stakeholder management
  • Ability to work in a dynamic, fast-paced environment with shifting priorities
  • Comfortable with learning new tools or systems as the business evolves
  • Data interpretation and reporting
  • Project management skills
  • Problem-solving
  • Critical thinking
  • Attention to detail
  • Decision making
  • Research skills

Willing to travel to Bleckmann offices around the global network as needed by the business

What do we offer ?

Career development

We are a growing company and we want you to grow with us. We empower our Bleckmann Heroes providing them the opportunity to develop new skills, take on more responsibilities, and develop their career within the company.

Office culture

You will be part of an international and diverse team. With a "let's get it done" culture, our leadership has an open door policy that values entrepreneurship in our employees.

Our employees

Our Bleckmann Heroes are exceptional. They all go the extra mile to deliver on the promises of our clients. Engaged, success-driven, self-motivated and continuously striving for excellence.

Our brand values

We live by the 4 e's of Bleckmann: entrepreneurship, expertise, engagement and excellence. These 4 values reflect our heritage, our culture, where we are today as well as our ambitions for the future.

Our people are at the heart of what we do. They are critical to our client's successes and without a doubt, to our success also. This is why we offer a range of benefits including:

·Competitive salary

·33 days annual leave, inclusive of Bank Holidays

·Death in Service Scheme

·Competitive pension scheme

·Health and Well-being initiatives

·Social Events

·Exclusive Client Discounts

·On site parking

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