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Office Manager

4 weeks ago

Altrincham, Trafford, United Kingdom Westgarth Furniture Full time

Company Description

We are a family-owned furniture agency based in Altrincham. We have been in business for over 20 years representing foreign manufacturers and brands in the UK, selling to retailers and contract companies large and small across the UK & Ireland. We operate a busy sales and customer service office along with a number of sales agents who operate remotely around the UK.

Job Description

We are looking for an adaptable and proactive Office Manager / Business Manager to play a central role in supporting our busy sales and customer service office. This is a varied role where no two days are the same, and we are looking for someone who is organised, confident, and keen to take on a wide range of business and office responsibilities.

 If you enjoy solving problems, improving how things work, and embracing new technology, this is a fantastic opportunity to make a real impact.

You will be communicating directly with customers in the UK and manufacturers abroad via telephone and email, so excellent communication and relationship-building skills are essential. As a small, dynamic company, we value flexibility — you will need to be comfortable taking on a variety of tasks and using your initiative to solve problems as they arise.

Key Responsibilities

·      Exploring and adopting new technologies and tools that can improve how we work.

·      Identifying and solving day-to-day operational issues and helping to streamline processes for greater efficiency.

·      Managing daily office operations and administration.

·      Handling customer and manufacturer communication, including service issues and inquiries.

·      Order entry and management using our CRM system (Zoho).

·      Answering and managing phone and email communication.

·      Preparing and sending fabric samples.

·      Managing accounts queries, sales inquiries, and invoicing.

·      Supporting the directors with broader business tasks and projects as needed.

In addition to core office management duties, we welcome someone who can assist with marketing activities, such as managing social media or helping with customer communications — though this is not essential.

We are also keen to improve and update our internal processes and systems, so someone who is tech-savvy and open to learning new technology and ways of working would be a great fit.

This role would suit someone who has experience in office, sales, or commercial environments and is ready to take on more responsibility as the business grows.

Skills & Requirements

·      Comfortable managing basic technology and systems challenges — while not expected to be a programmer, you should be confident finding solutions or sourcing external help when needed.

·      Willingness to learn and implement new technologies, tools, and systems to help drive the business forward.

·      Proactive problem-solver with a can-do attitude — someone who enjoys improving processes and overcoming challenges.

·      Strong communication and customer service skills.

·      Excellent administrative and office management abilities.

·      Knowledge of modern business software, including Outlook and Excel.

·      Experience using CRM systems (experience with Zoho would be ideal, but training can be provided).

·      Strong organisational and multitasking abilities.

·      Attention to detail and problem-solving skills.

·      Ability to work independently, manage priorities, and adapt to changing needs.

·      Prior experience in an office management, commercial office, or business support role.

·      High standard of written and verbal communication — no formal education required but strong literacy is essential.

What We Offer

·      The chance to contribute ideas and improvements — we value input and encourage fresh thinking on how we can work smarter.

·      A modern, friendly office environment with free parking.

·      Flexible hours open to discussion to suit the right candidate.

·      Opportunity to grow within the business and take on more responsibilities as we develop.

·      Potential to travel to trade shows or suppliers abroad to gain further product knowledge and meet customers.

·      A stable company with extremely low staff turnover — this role replaces a long-term team member who is retiring.

·      The opportunity to develop your role into broader business management as you grow with the company.

Salary - From £35K