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Customer Service Advisor

1 month ago

Newcastle Upon Tyne, United Kingdom Randstad Full time

Customer Service Advisor


📍 Location: Newcastle (Onsite Shift Work)

💰 Pay: £15 / per hour

📆 Duration: 6-Month Contract (with potential for extension)


Are you a skilled communicator with a passion for helping customers? A well-established consultancy firm is seeking a Customer Service Advisor to join their dynamic team.


The Role

As a Customer Service Advisor, you will:

• Support customers with loan account enquiries.

• Deliver solutions with a customer-first approach.

• Handle sensitive data while adhering to GDPR regulations.


What We’re Looking For

• Previous experience in customer service or call centres is a must.

• Strong written and verbal communication skills.

• A background in banking, insurance, or financial services (preferred).

• Experience in a fast-paced, dynamic environment.


Why Join Us?

• Onsite parking and great transport links.

• Opportunities for career progression.

• A chance to work with a supportive and rewarding team.

• Potential for contract extension.


⏰ Shifts: Rota-based, Monday to Sunday, between 8AM and 10PM. (working 37.5 hours per week)