ICT Level 1 Technician
3 weeks ago
The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.
Duties include:
- Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
- Managing the hardware stock and managing purchasing in collaboration with the Operations Manager.
- Assisting with license management
- Liaising with users to resolve requests in line with given SLAs
- Staying up-to-date on the latest technologies within the tech stack
- Monitoring usage, capacity and security
- Suggesting improvements with a view to enhance the experience of the users
About you
The successful candidate will have skills and awareness in any / all of the following technologies:
Most important:
- Office 365 – Word, Excel, PowerPoint, SharePoint and Teams
- MS Exchange
- Group Management on O365 Admin
- Comfortable with general IT Lenovo support
- Managing user permissions on Azure and other cloud service providers
Important:
- Awareness of software delivery lifecycle (ITIL ITSM)
- Jira / Confluence
- Awareness of structured data management and SQL
Desirable
- MS Dynamics experience is advantageous
- Experience of MS Omnichannel is a plus
Enhanced DBS is must..
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