Amazon Connect Developer
1 month ago
Amazon Connect Developer
Job Description:
We are seeking a talented and experienced Amazon Connect Developer to join our team. The ideal candidate will have a strong understanding of Amazon Connect and its capabilities, as well as a proven track record in designing, developing, and implementing robust and scalable contact center solutions.
Key Responsibilities:
- Design and Development:Design, develop, and implement complex Amazon Connect contact flows to automate workflows, improve customer experience, and increase operational efficiency.
- Integrate Amazon Connect with other systems and applications, such as CRM, ERP, and other cloud-based services, using APIs and other integration methods.
- Develop custom scripts and integrations to enhance the functionality of Amazon Connect.
- Testing and Troubleshooting:Conduct thorough testing and debugging of Amazon Connect solutions to identify and resolve issues.
- Monitor system performance and troubleshoot any problems that arise.
- Maintenance and Optimization:Maintain and optimize existing Amazon Connect solutions to ensure optimal performance and reliability.
- Stay up-to-date with the latest Amazon Connect features and best practices.
- Collaboration:Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to understand requirements and deliver solutions.
- Communicate effectively with technical and non-technical stakeholders.
Required Skills and Experience:
- Strong understanding of Amazon Connect, including contact flows, IVR, outbound dialing, and analytics.
- Proficiency in scripting languages such as JavaScript and Python.
- Experience with API integrations and web services.
- Knowledge of cloud technologies, particularly AWS.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills and Experience:
- Experience with Amazon Connect APIs.
- Knowledge of contact center technologies and industry standards.
- Experience with machine learning and AI concepts.
- Certifications in AWS or Amazon Connect.
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