Salon Manager

2 weeks ago

London, Greater London, United Kingdom Head South Hair Full time

Head South Hair, a vibrant and forward-thinking salon located in the heart of Battersea are growing rapidly. We are looking for a motivated and experienced Salon Manager to lead our talented team and ensure the smooth operation of our salon. We pride ourselves on delivering exceptional client experiences and fostering a dynamic, inclusive, and creative environment for our team.

The Salon Manager will oversee the daily operations of the salon, ensuring exceptional client experiences, efficient salon management, and a positive team culture. This role requires a proactive leader with a passion for the beauty industry, strong organisational skills, and a commitment to delivering outstanding customer service. The Salon Manager will be responsible for managing the Client Experience Team, driving performance, and maintaining the salon's high standards.

ON-SITE FULL-TIME POSITION

Opening Times:

Tue: 9:00 am – 6:00 pm

Wed: 9:00 am – 6:00 pm

Thu: 9:00 am – 8:00 pm - Shift of 8 Hours only

Fri: 9:00 am – 7:00 pm - Shift of 8 Hours only

Sat: 9:00 am – 6:00 pm

Sun: Closed

Mon: Closed

Previous experience or knowledge in the hairdressing/beauty industry is desirable.

What we offer:

  • Competitive Salary
  • Performance bonus scheme - 10% of annual salary based on performance
  • Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
  • Referral program - up to £500 cash bonus.
  • Attend exclusive Fashion Events.
  • Exposure working with A-list clients and Multinational Brands.
  • Hair services for free (T's and C's apply).
  • Exceptional staff discount for products.
  • Executive training program provided by directors.
  • Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
  • Modern and inclusive Team Member's areas.

Key Responsibilities:

Team Leadership:

  • Manage and mentor the Client Experience Team, including Client Success Hosts, to ensure exceptional service delivery. Include briefings, foster collaboration, and develop a positive team culture.

Client Experience:

  • Oversee the end-to-end client journey, ensuring a seamless and memorable experience from booking to post-service follow-up.
  • Implement and maintain the Head South customer service methodology and ensure client satisfaction and retention.

Operational Management:

  • Oversee daily salon operations, including opening and closing procedures, inventory management, and salon presentation.
  • Oversee the daily cash-up, ensuring accuracy and integrity in financial transactions.

Social Media Management:

  • Manage the salon's social media presence, including Instagram, TikTok, and other platforms.
  • Led the team in creating engaging and on-brand content to showcase the salon's services, team, and client experiences.

Skills and Qualifications:

  • Proven experience in salon management or a similar role within the beauty/hair industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Advanced/Fluent English (if English is not your first language, a high level of proficiency is required).
  • Proactive, organised, and detail-oriented.
  • Confident in handling client interactions and resolving issues.
  • Experience in social media management, including content creation, scheduling, and engagement.
  • Knowledge of social media platforms (Instagram, TikTok) is essential.
  • Availability to work full days on Thursdays, Fridays, and Saturdays.

If you are passionate about the beauty industry, thrive in a fast-paced environment, and have the skills to lead a high-performing team, we would love to hear from you

Join us at Head South Hair and be part of a team that's redefining the salon experience

Head South Hair is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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