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Senior Income Officer

4 months ago

Wiltshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time

We are working with a prominent Housing Association in Wiltshire who are recruiting for a Senior Income Officer on a permanent basis. This is a hybrid role, offering up to 4 days working from home and one day from their Head Office.


They are looking to pay up to £36,225 per annum, and are ideally looking for someone with previous experience managing rent arrears within a social housing setting.


Duties will include:

  • Monitoring and managing caseloads of current rent, service charge, council tax and asset accounts
  • Maintaining a proactive approach to recover and prevent rent arrears through the management of induvial rent arrears cases
  • Dealing with mid to high level rent arrears and making cases requiring escalation and/or legal actions
  • Providing advice to clients for rent arrears, welfare benefits, budgeting and liaising with colleagues, police, social services and other external agencies
  • Attending court when required, drafting and completing NOSP’s and NTQ’s
  • Chasing outstanding tenant arrears, monitoring rent accounts and former tenant arrears
  • Delivering debt and complex benefit advice to maximise customers income and tenancy sustainment


Rewards and Benefits:

  • 27 days holiday plus bank holidays
  • Comprehensive training and development programme
  • Employee discounts; cinemas, holidays, days out & various shops
  • Extra day off on your birthday
  • Life assurance scheme for employees, paying three times their salary


Working hours:

  • Monday to Friday, 9am – 5pm
  • 37 hours per week


Please note that you require recent experience to apply for this role.


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.