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Onboarding Specialist

4 months ago

Cardiff, United Kingdom InterQuest Group Full time

Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit a Business Onboarding Specialist to join their office in either Cardiff or Southampton 3 days per month and the remaining time is home based. The role will pay a competitive base salary and comes with a range of benefits and we have both full and part time roles available.


You will join our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and share this with stakeholders of all levels in a way that brings it to life but does not overcomplicate, so you need to bring your tried and tested approach to show how you adapt your style to suit the team's needs. This work is crucial to the continued success of our onboarding team.


The Business Onboarding SME role has 3 key parts, that are intrinsic to the success of the team:


  • Responsible for delivering meaningful sessions on Risk in an onboarding environment. Mentoring BCA teams and their leaders through engaging 121 and team-based activity. Give clear and concise feedback to create a positive environment for our clients teams to grow within the department.
  • Competent Problem solver who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects.
  • Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing this with delivering a great customer experience, whilst keeping the bank and its customers safe.


What is expected of the Business Onboarding Specialist?


  • Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite in a supportive manner.
  • Understanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence.
  • Liaising with customers on more complex applications via phone & email.
  • Delivering engaging training sessions to large groups.
  • Develop training material that is interactive and brings the subject matter to life.
  • Run regular 1 on 1 coaching and feedback sessions with the Onboarding team to drive an improvement culture.
  • Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish.
  • Designing, simplifying, reviewing, and updating internal policies and procedures.
  • Proactively build relationships with key stakeholders across the business and leverage these when working on guidance and projects


What we look for in a Business Onboarding Specialist?


  • Professional qualification in KYB or 2+ years’ relevant experience as an expert in Business Onboarding or Due Diligence in a Business-led environment
  • Someone who is customer-centric but can balance this with associated onboarding risks.
  • Demonstrate a proven track record of delivering engaging training sessions across all levels of a business.
  • Ability to create meaningful, interactive training sessions on Risk and EDD in an onboarding environment.
  • Competent in coaching and feedback, with the ability to deliver structured sessions that are goals-centric.
  • Comfortable working in a fast-paced environment with the ability to deliver high-quality results under time pressure whilst handling several projects at once.
  • Management of key stakeholders and ability to communicate at all levels of the business.
  • Knowledge of Money Laundering Regulations and JMLSG guidance
  • Excellent written and verbal communication skills.




What the Business Onboarding Specialist will receive?


  • A competitive basic salary
  • 3 days per month from the office and the rest from home.
  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks