Mortgage Administration Manager

7 days ago

Manchester, United Kingdom Mortgage Perspective Full time

Company Overview

At Mortgage Perspective, we pride ourselves on providing personalised mortgage advisory services tailored to meet your specific needs. Whether you're a first-time buyer, remortgaging, or looking to invest, our team of experts is here to guide you through every step of the process

Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links.

At Mortgage Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We're dedicated to helping you build expertise within the financial services market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.

Job Description

We are seeking an experienced and motivated Head of Administration to join our ever-growing Mortgage Team

This pivotal role is ideal for a professional with a strong background in mortgage administration, coupled with proven experience as a supervisor. As the Head of Administration, you will oversee and enhance our administrative operations and help recruit a team of professionals to ensure the seamless support of our mortgage advisors and the delivery of exceptional service to our clients.

Head of Administration Requirements:

·       Handle queries from Mortgage Advisors / Property Perspective and Managing Director.

·       Assist with the development of the CRM system

·       Assist in ongoing adjustments with FCA requirements

·       Build robust Compliance procedures alongside SLT team

·       Manage HR administration

·       Build new systems and embrace AI to help improve productivity

·       Additional duties in busier periods, including producing marketing materials to send externally to referrers

·       Assisting with keying mortgages up until submission of the application

·       Allocating referrals to Mortgage Advisors and liaising with developers and estate agents

·       Providing weekly and monthly updates MI Reports to SLT and MD

·       Assisting the Managing Directors with ad-hoc duties when required


•          First point of contact for answering the phone.


•          Keying mortgage applications into the different lenders online systems – This in the main, will be Residential New Build mortgage cases.


•          Providing administrative support to the Mortgage Advisors.


•          Managing the client service experience through to completion – speaking to the clients, lenders and solicitors to ensure smooth progress of the application


•          Detailing all conversations and actions taken in the CRM System.


•          Develop a relationship with Property Perspective to promote collaborative working.


•          Gathering original documents from clients, as required by the lenders


•          Uploading documents onto the system within the required compliance timescales


•          Scanning file documents onto the system and being responsible for ensuring the final file meets the required compliance standards


•          Ensuring all work meets the required FCA compliance standards


•          Contacting existing clients to review their circumstances and products


•          Assisting the team with any other duties, as reasonably requested

Experience:

·       Previous Mortgage Administration experience is essential.

·       Previous experience managing/supervising a team.

·       Excellent English written skills and telephone manner, must have experience in dealing with all types of clients from diverse backgrounds

·       Must demonstrate technical ability and be confident with mortgage terminology

·       Must be able to demonstrate initiative and ability to time manage and prioritise cases through to completion

·       Desire to progress in a professional and growing business

·       Good administrative and organisational skills.

·       A good level of numeracy.

·       Excellent MS Office skills – Word, Excel, and Outlook.

·       Effective time management with the ability to plan and manage priorities and weekly deadlines.

·       Ability to self-manage competing work demands.

·       Strong team player able to work effectively with all departments, colleagues and clients.

·       Ability to provide a positive and professional service to clients and colleagues.

·       Empathy with the mission, objective, and values of Property Perspective.

What we offer:

Salary: c£45,000

Monday to Friday – Office based: 9.00 am – 5.30 pm (5pm finish on a Friday)

Pension

Opportunity to earn overtime paid or taken as extra holiday

Regular team-building events

Support of local and national charities and events

Social Friday finishes

Coffee machine

Regular incentives including vouchers for local shops and restaurants

Dog visits are welcomed for team morale

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