Cost and Helpdesk Manager

2 weeks ago

London Area, United Kingdom iQ Student Accommodation Full time

The overall purpose of the Cost & Helpdesk Manager role is to ensure that the delivery

and administration of Reactive and Planned activities are proactively managed within

agreed budgets through our CAFM system and property helpdesk. To support these deliverables, processes must be defined, implemented and applied across the whole Estates pipeline – delivering a step change in the function is a key part of the role.

The Cost & Helpdesk Manager will take the lead, working closely with other

stakeholders in the team and wider business to provide a best-in-class property

helpdesk; quality assurance strategies to ensure that the maximum benefit is derived

from our management systems working alongside the Senior Programme Manager.

Key Role Responsibilities:

  • To lead the management of the Helpdesk and the administration of the Reactive/Planned Maintenance activities
  • Management of the quality assurance process in relation to data within the CAFM system
  • Holds budgetary responsibility
  • Support continuous improvement through value engineering techniques and processes, identifying inefficiencies and cost optimisation opportunities
  • Analyse and identify key areas of improvement and apply cost estimation techniques to drive cost reductions and aid operational processes and efficiency across the estate
  • Monitor and review data and information to detect and assess problems and make recommendations to resolve issues
  • Utilise cost methodologies and tools to prepare and maintain reliable and accurate data
  • Ensure professional and consistent cost management processes are applied to the reactive and planned activities
  • Ensure appropriate monitoring, reporting systems and procedures are in place to meet objectives in line with the programme manager
  • Provide strategic and operational information and reports to share with others as and when required
  • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
  • Work in conjunction with internal and external stakeholders to facilitate and implement cost engineering activities in the business
  • Oversee supplier quotations to ensure meets 'should cost' estimates
  • Support Procurement in supplier meetings and negotiations to challenge quotation prices and aim for cost reductions to meet target costs
  • Work closely with the Procurement team to ensure purchasing strategies are maximised
  • Experience in leading or delivering a step change within an organisation to improve cost processes and reporting would be beneficial

Experience & Skills

  • Detailed knowledge of Planon (or other similar) CAFM system
  • Continually strives to improve knowledge, skills and abilities to produce the best results
  • Demonstrable experience of working within an FM/ Construction environment
  • Experience of tracking repairs and maintenance activities
  • Helpful, friendly personality with effective communication skills
  • Behave in a professional, courteous and helpful manner towards colleagues and residents at all times
  • Be a positive advocate for change, highlighting and implementing business improvement initiatives.
  • Adopt a team work approach & ability work with little supervision
  • A flexible approach to work

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