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Global Specialist Support Engineer
2 months ago
Global Specialist Support Engineer (Single Pass)
Job Purpose: To provide high level remote and onsite support for Agfa Single Pass Products.
Job Location: United Kingdom or EMEA.
Principal Responsibilities:
- To technically support customers and Field Service teams both remotely and on-site to ensure issues are resolved promptly or escalated accurately using Inca’s processes.
- To work with the High-End Specialist Support Manager to resolve technically challenging issues across AGFA High End product range.
- To collaborate with the Technical Support Team and R+D Team to produce process and technical improvements with supporting documentation.
- Support the Field Service Team with the implementation of Upgrades and Conversions.
- Assist Distributors/Service agents and Customers in all regions as and when required by the line management team.
- To make recommendations to the line manager for service improvements to enable cost savings and efficiencies contributing to the overall commercial performance of the product and Service Department.
- Provide remote and on-site mentoring to customer and Field Service Engineers.
- Assist with remote and on-site support of Installations and bespoke solutions required by the business.
- Assist the High End Specialist Support Manager with the maintenance of case management processes.
Knowledge and Experience:
- HNC/HND in Mechanical or Electrical Engineering and equivalent practical experience and tuition.
- A working knowledge of Controls Systems.
- Previous experience providing field service support or technical support for a mechanical/electro products.
- Excellent analytical, technical, and problem-solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software).
- Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.
