Application Specialist
1 month ago
Application Specialist
£55,000
City of London
Hybrid
60/40 office/home
Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Insurance, Software Application Support, ITIL, Sharepoint, London Market
Take the lead of all their Insurance Software Applications (mainly PAS etc)
be the one that can liaise with the vendors on changes and upgrades etc.
This person will take control of their software apps, and be their technical in-house person
We also do need someone that has good SQL, someone that can run SQL queries and execute scripts etc.
Someone who understands software, databases, apps etc..
Good BA/System Analysis experience would also be great.
- work as part of the Application Services team in a newly created function within the IT Operations team
- assist with supporting, maintaining, and optimising all third-party software applications
- troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
- build relationships with internal and external stakeholders
- have some exposure to insurance industry applications
- act as an escalation point for the service desk in relation to incidents
- be responsible for working with the third-party support
Requirements:
- Minimum of 3-5 years of experience in software application support
- Insurance experience preferred.
- Microsoft Office Suite and Windows knowledge.
- Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
- Excellent customer service and business stakeholder management skills.
- Extensive experience utilising service desk tools to track issues/problems/etc.
- Desirable:
- SQL
- software development processes
- SharePoint
- ITIL v3 or v4 qualification
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