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Sales Associate

2 months ago

London Area, United Kingdom Placed by Leon Full time

Placed has partnered with a respected watch brand known for their complicated mechanisms and loyal following of serious watch collectors.


My client is looking for a confident Sales Associate, to join a successful team, based at their Harrods location. The ideal candidate will have Harrods experience and will have strong connections internally which will support CRM/client development.


Some of the requirements of the role (but not limited to):


  • Achieve and exceed personal targets (quantitative and qualitative)
  • Support Boutique team to achieve and exceed sales objectives.
  • Ensure high levels of customer satisfaction through excellent sales and after sales service skills (Sales Ceremonial).
  • Anticipate clients’ specific needs
  • Represents the Brand inside and outside the Boutique
  • Strive to achieve 100% in Mystery shopping result for the Boutique team
  • Ensure impeccable grooming standards according to guidelines
  • Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships.
  • Networking within Harrods environment to create sales opportunities for oneself & members.
  • Ensure highest level of service to After Sales Clients.
  • Manage complaints and proactively follow up on the repair process from registration to collection.
  • Ensures the timeliness of repairs taken in by the store
  • Carry out administrative tasks such as: clients’ follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
  • Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
  • Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.


The basic salary is £36,000 + team and personal commission which massively increases the annual take home salary