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Customer Service Advisor

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Full time

Customer Service Advisor

Location: Newcastle (Onsite Shift Work)

Pay: £15 / per hour

Duration: 6-Month Contract (with potential for extension)

Are you a skilled communicator with a passion for helping customers? A well-established consultancy firm is seeking a Customer Service Advisor to join their dynamic team.

The Role

As a Customer Service Advisor, you will:


• Support customers with loan account enquiries.


• Deliver solutions with a customer-first approach.


• Handle sensitive data while adhering to GDPR regulations.

What We're Looking For


• Previous experience in customer service or call centres is a must.


• Strong written and verbal communication skills.


• A background in banking, insurance, or financial services (preferred).


• Experience in a fast-paced, dynamic environment.

Why Join Us?


• Onsite parking and great transport links.


• Opportunities for career progression.


• A chance to work with a supportive and rewarding team.


• Potential for contract extension.

Shifts: Rota-based, Monday to Sunday, between 8AM and 10PM. (working 37.5 hours per week)