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Project Manager

4 months ago

England, United Kingdom aap3 Recruitment Full time

Project Manager – EMEA


Excellent opportunity for an experienced Project Manager to work on projects with a leading global video and collaboration services provider. In this role you will manage a variety of key projects meeting quality, process, timeliness, profitable revenue, and customer satisfaction goals.


Travel within EMEA


Key responsibilities will include:


  • Project manage Professional Services, Managed Collaboration Services, and custom end user projects and opportunities that contain a project management component.
  • Employ applicable project management methodologies and techniques in line with policies and procedures.
  • Work with the Product Sales and Services teams to ensure projects are managed within the commercial and margin goals required of Managed Services.
  • Liaise with the wider sales teams (both product and service) on potential strategic opportunities in the region.
  • Make sure that technical solutions are designed and specified in line with product specifications, available resources and that projects are initiated with clear ownership and within quality and margin goals
  • Keep EMEA Service Delivery and regional organizations fully up to date on the status of current deliverables and actions
  • Escalate key Customer issues in order to maintain high customer satisfaction.
  • Undertake project or other work as directed by Service Delivery Management from time to time.


Key skills and experience required:

  • Educated to degree level in a relevant subject
  • Solid experience in project management within the IT/ telecoms/ networking industry.
  • Hold a recognized project management certification (PMP preferred).
  • Strong IT user, with experience of MS Office/Outlook/Excel/Word etc.
  • Strong Technical Background: IP Networks (Firewall & QoS), Audio Visual.
  • Commercial awareness, with specific experience of reviewing contract conditions relating to professional services engagements.
  • Must have proven customer management skills and proven troubleshooting process experience/knowledge.
  • Highly self-motivated, organized, detail-oriented, with strong time management, project and decision making skills, and able to demonstrate a structured approach to managing projects.
  • Excellent oral and written communication skills including ability to coach and train others.
  • Demonstrated ability to work well with partners, end-user customers as well as escalations and engineering teams.
  • Ability to work successfully with all levels of customer or partner IT staff and management.
  • Quick learner, keeping up-to-date with product and technology developments.
  • Used to working under own initiative and with limited supervision, working well under pressure.


Desirable

  • PMP Certification, ITIL certification, PRINCE2 certification.
  • Experience in telecoms project management and/or video conferencing technical experience.
  • Ability to interpret architectural drawings.
  • Excellent interpersonal and presentation skills working at “C” level.


Project Manager: Audio Visual, video conferencing solutions, IP networks, enterprise, corporate