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1 month ago
Loughton, Essex, Essex, United Kingdom Ember Inns Full timeAt the Plume of Feathers we recognise a good General Manager is key to our success. You'll build a business to be proud of, help to grow your team and smash targets. You'll be part of a district of sites that are all working towards making moments that matter, and delivering experiences that keeps our guests coming back for more. Join us at Ember...
General Manager
3 months ago
General Manager
Location: Essex UK
Our client is seeking a dynamic and experienced General Manager to oversee the operational management of our print, mailing, voting, and response handling specialist services. As a senior-level role, the General Manager will be responsible for leading a team of 3 direct reports and providing direction and support to a wider team of 20 employees. This role will involve close collaboration with the two owners of the company, one responsible for sales and the other for finance.
Key Responsibilities:
- Oversee the day-to-day operations of the business, ensuring efficiency, quality, and compliance with industry standards.
- Lead and manage the team of 3 direct reports, providing guidance, coaching, and support to ensure optimal performance and professional development.
- Collaborate with the sales and finance heads to align business strategies, goals, and objectives across departments.
- Develop and implement operational policies and procedures to streamline processes and enhance productivity.
- Monitor key performance indicators (KPIs) and financial metrics to track business performance and drive continuous improvement.
- Work closely with clients to understand their needs and ensure that services provided meet or exceed their expectations.
- Identify opportunities for business growth and expansion, and work with the owners to develop and implement strategic plans.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and professional growth.
- Ensure compliance with legal and regulatory requirements in all aspects of the business operations.
Qualifications and Experience:
- Bachelor's degree in Business Administration, Management, or a related field preferred.
- Proven experience in a senior management role, with a minimum of 5 years in operational management.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organisation.
- Solid understanding of financial management and budgeting.
- Experience in the print, mailing, or voting industry is a plus.
- Proven track record of driving business growth and achieving operational efficiency.
Why This is a Good Job for the Right Person:
Opportunity for Impact: As the General Manager, you will have the opportunity to make a significant impact on the operational success of the business. Your strategic leadership and decision-making abilities will directly contribute to shaping the future growth and direction of the company.
Collaborative Environment: Working closely with the owners of the company as well as heads of sales and finance, you will be part of a collaborative leadership team that values input and innovation. Your ideas and initiatives will be supported and implemented to drive business success.
Room for Growth: With over 25 years of experience and a solid reputation in the industry, this business offers a stable and supportive environment for professional growth and development. As the business continues to expand, there will be opportunities for advancement and taking on new challenges.
Diverse Responsibilities: This role offers a dynamic and varied set of responsibilities, from overseeing daily operations to strategic planning and client engagement. You will have the chance to work on a wide range of projects and initiatives, keeping the role engaging and rewarding.
Industry Expertise: For individuals with a background or interest in the print, mailing, or voting industry, this role provides a unique opportunity to leverage your expertise and make a difference in a specialised sector. Your knowledge and experience will be valued and put to good use in driving the success of the business.
Overall, the General Manager position is an excellent opportunity for a driven and experienced professional looking to lead a talented team, work in a collaborative environment, and make a meaningful impact. If you are a strategic leader with a passion for operational management, this role offers a platform for success and growth.
