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Client Solutions Manager
4 months ago
Client Solutions Manager, Manchester
Channel Factory is an award-winning marketing technology company which helps top global brands and agencies maximise YouTube advertising. Recognised as a technology innovator by Cynopsis, and one of the fastest growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand safe, contextually aligned YouTube advertising software and services. Channel Factory EU was established in August 2018 with its HQ in Stockholm and is already working with some of Europe’s largest media agencies.
About the Role
Channel Factory is looking for a highly motivated Client Solutions Manager (CSM) with a passion for service. The CSM strives to exceed the expectations of their clients, team members, and co- workers by going above and beyond in their day to day.
Reporting into the Senior CSM , the CSM will be working with existing clients as well as creating new client relations and partnerships. Are you ready for an exciting journey growing the Northern market.
Responsibilities
Understanding and communicating how Channel Factory’s products will assist clients in reaching their marketing goals
Managing client partnerships from start to finish. Including, strategy, brief response, media plan creation, execution, reporting and invoicing
Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction
Creating and maintaining short and long-term Account Plans for each designated account Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues, helping with campaign optimisations
Analytical and critical evaluation capability required for use in post-campaign analysis
Responding to all client requests with urgency by using knowledge and understanding of all internal systems
Leading internal and external pre-campaign kick-off calls, setting clear expectations and measures from the start, act as a technical lead for the client by serving as the single point- of-contact with the Ad Operations team for all executional inquiries
Generating and sending thorough weekly and final reporting that address overall metrics, wins, insights, and recommendations
Expanding relationships through regular client communication to build and maintain deep- level partnerships
Actively up selling and renewing existing clients
Working side by side with Sales to expand the business, provide brief responses and help with ad-hoc client requests
Educating clients post-sales about Channel Factory’s offering for both managed and self- service products; working with external partners to provide best solutions for the client
Using Salesforce to help with forecasting and to track/manage opportunities
Maintaining and updating proficiencies in the video marketing space
Interest in YouTube as medium is a big plus
Requirements & Qualifications
3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management
Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
Have strong communication skills; verbal, written, interpersonal and presentation
Thrive as a presenter and be passionate about sales
Advanced knowledge of Excel calculations, pivot tables, and graphs is a must
Client facing experience working with both agencies and brands
Able to help develop and set best practices and help train other team members to stay competitive in an ever-changing digital landscape
Strategy savvy in everything from planning to pricing campaigns
Able to effectively prioritise and work with little to no supervision
Highly organised and detail oriented professional
A collaborative individual who can work both in a team and independently
Driven and determined to learn and adapt in a fast-paced digital world
Google Ads or YouTube certified a plus
