Senior Operations Manager

Senior Operations Manager - Facilities

High Wycombe (Remote)

£52,000 + Bonus

Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?

Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for a Senior Operations Manager to lead their diverse portfolio of operations.

In your role as a Senior Operations Manager, you will be the key interface between Customers and Operations Managers. As such exceptional customer & people relationship skills are required to excel in this role. As Senior Operations Manager you are responsible for maximising customer satisfaction, and revenue streams whilst ensuring collective engagement from operational teams to ensure service delivery.

Responsibilities

• Responsible for managing, evaluating, motivating and monitoring staff performance.
• Manage the budgets for the contracts in your areas of responsibility. Achieve and exceed revenue targets
• Achieve and exceed contract profit targets.
• You will lead & motivate a team of Operations Managers to ensure efficient operations for our customers. This includes contract performance, Health and Safety, Quality, Training & cross selling of services.
• Assist and or manage staff relations with Operations Managers, including schedules, disciplinary/grievance (in coordination with People & Practices) and any other issues relating to employees.
• Manage customer/client relations to ensure ultimate customer satisfaction.
• Ensure digital tools such as but not limited to the Service App are utilised in it's entirety and automated processes are implemented as per company policy.
• Active engagement in the entire recruitment from application to onboarding and offboarding.
• Comply with current Health & Safety Regulations, Policies including lawful insurance provisions as well as assist in the implementation of new systems.
• Initiate and develop positive solutions to any challenges.
• Adopt a "hands on" approach where required, therefore leading by example.
• Ensure scheduling, wages and budgets are processed correctly and in line with management instruction.
• To be the leader in implementation of new contracts with the support of your line manager.
• Assist in the demobilisation of contract losses and ensure a supportive TUPE transfer process with to new supplier ensuring the employees experience is uncompromised.
• In the absence of your line manager to oversee key functions such as month end wages, invoicing meetings & escalate any matters to the senior team where a reasonable solution cannot be reached.
• Assist in implementation of new quality and contractual systems.

Candidate requirements

• At least 5 years of experience in managing people
• Excellent literacy and writing skills
• Thorough knowledge and competence of O365
• A comprehensive understanding of the facilities services industry is of advantage
• Can demonstrate an ability to communicate with clients both through appropriate face-to-face relations but also via written communications
• Skilled in dealing with client and general public complaints
• The ideal candidate would be prompt, reliable, and demonstrate leadership skills
• Able to manage and control budgets

What's in it for you?

• Competitive salary range of £52,000 + Bonus.
• Opportunity to work with a market-leading facilities services business.
• Career growth and development prospects.
• A supportive and collaborative work environment.
• The chance to make a real impact on facility cleanliness and safety.

If you are a proactive, results-oriented individual with a passion for maintaining clean and safe environments, we invite you to apply for this exciting Operations Manager position. Join our team and contribute to our mission of delivering excellence in facility services.