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Lead Field Engineer

2 months ago

Slough, United Kingdom Stratospherec Limited Full time

**** You must have a background in working in a educational establishment ******


Introduction


A leading provider of Education ICT solutions is seeking a Principal field Engineer to join the managed service team.

The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK.


Key Tasks and Responsibilities:


  • Engage in a variety of client site visits, supporting onsite teams with technical expertise.
  • Provide advice and guidance on projects and system enhancements for client benefit.
  • Take ownership of a group of client sites, managing all technical issues on site.
  • Serve as the escalation point for technical issues, liaising with senior team members as needed.
  • Deliver the highest level of technical expertise to client networks, utilizing best practices.
  • Address an agreed job/task list during client site visits.
  • Identify growth areas from a technical and engineering perspective and escalate to the account manager.
  • Mentor onsite Network Managers and Engineers, assisting in their professional development.
  • Communicate technical information effectively, both verbally and in writing, tailored to the audience.
  • Respond to emergency call outs as required, sometimes beyond normal duty hours.
  • Cover for absent engineers as needed.
  • Assist the helpdesk team with escalated issues, particularly where you have site-specific knowledge.
  • Handle incoming issues professionally and courteously.
  • Take ownership of issues/tickets, managing them methodically.
  • Conduct thorough diagnostics with end users to resolve issues/tickets.
  • Keep the Service Manager updated on ongoing issues and progress at the end of each day.
  • Support sites with their daily and weekly checks as required.
  • Scope requirements for client projects, working with Technical Heads and Account Managers to identify setups and goals.
  • Participate in the Technical Advisory Group to suggest new systems and standardise implementations across client sites.
  • Lead engineering projects for client sites, providing detailed scopes of work and designs.
  • Delegate tasks to team members on site to ensure project completion on time.
  • Work with the account manager to ensure all equipment is correct and maintain client relations as the face of the project.
  • Self-regulate work and tasks effectively.
  • Undertake any other tasks deemed appropriate by Technical Management or Company Directors.
  • Travel to client sites is required; efforts will be made to minimize travel time and stay within the area. Occasionally, work outside the area may be necessary, with provided accommodations.


Qualifications and Skills:


  • Hands-on experience with wired and wireless networking, switches, virtual environments, firewalls, web filtering, and advanced troubleshooting.
  • GCSE Grade 5 or above in Maths and English.
  • A-Level, BTEC, NVQ, or T-Level in a relevant subject.
  • Preferred industry qualifications within IT, such as Microsoft, Cisco, Aruba, or Apple.
  • 4-5 years’ experience in an IT support environment.
  • Ability to troubleshoot and diagnose issues to determine root causes.
  • Excellent communication skills with the ability to provide feedback to stakeholders at all levels.
  • Solid understanding of wired and wireless networks and devices.
  • Ability to work independently and as part of a team under pressure.
  • Impeccable attention to detail and commitment to quality.
  • Experience in the education sector is desirable but not essential.
  • Interpersonal skills sufficient to assist non-technical users of IT.
  • Ability to assess and re-prioritize workloads when circumstances or demands change.
  • Initiative and proactive problem-solving abilities.


Benefits:


  • Competitive salary and benefits package.
  • Opportunity to work on diverse and challenging projects.
  • Exposure to a variety of clients.
  • Chance to contribute to company success and growth.
  • Death in Service benefit.
  • Company pension scheme.
  • 25 days annual leave (not including Bank Holidays), increasing with length of service.
  • Employee benefits and assistance programs.