Field Services Engineer

4 weeks ago


London Area, United Kingdom TechVault Talent Full time

We are recruiting for an Audio Visual Integrator who has gone through a period of growth and now looking to recruit an AV Field Service Engineer to join the team. In this role, you will play a vital part in ensuring the smooth operation of our clients' AV and IT systems.


What you'll be doing:

Diagnose and fix AV/IT system issues at client locations

Provide remote and on-site technical support to clients

Document service calls and manage tickets within our system

Participate in project handover meetings to understand new client sites

Perform preventative maintenance on installed systems

Assist Service Coordinators with resolving customer enquiries

Escalate complex issues to your line manager

Collaborate with project and engineering teams to build client and site knowledge


We're looking for someone with:

A strong understanding of AV systems including Crestron

Excellent problem-solving and troubleshooting skills

The ability to work independently and as part of a team

Exceptional communication and interpersonal skills

A commitment to providing outstanding customer service



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