Technical Customer Support Manager

4 weeks ago


Abingdon, Oxfordshire, United Kingdom Selexa Life Sciences Full time

Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.

The Opportunity:

The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems...

Key Responsibilities:

  • Manage, coach and develop the Customer Support engineer team (currently 6 people)
  • Provide technical support and guidance to the team in the field
  • Manage the resolution of faults on Infinitesima products at customer sites and in-house
  • Manage and plan the installation, & maintenance of products at customer sites and in-house
  • Monitor the performance and up-time of all company products
  • Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.
  • Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)

Skills & Experience:

  • Bachelor's Degree in physical sciences, engineering discipline or equivalent experience
  • Minimum 5 years relevant experience
  • Experience in field service, technical support and CRM systems
  • Experience of mechanical, electronic and optical systems
  • Quality management system experience
  • Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems

Benefits:

  • £60,000-70,000 (depending on experience)
  • 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme


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