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Director of Residential Tech

2 months ago

England, United Kingdom Piper Maddox Full time

Piper Maddox are seeking an experienced, dynamic, and results-driven Director of Residential Renewable Technology to lead and oversee our clients residential renewables division. This individual will be responsible for managing a large team, driving sales growth, generating leads, and ensuring an exceptional customer experience throughout the sales journey. The Director will play a pivotal role in educating customers about various renewable technologies such as solar, wind, battery storage, and energy efficiency solutions, ensuring they make informed decisions tailored to their needs.


Key Responsibilities:


  • Team Leadership & Management:
  • Lead, manage, and mentor a large team of sales, marketing, and customer service professionals.
  • Develop and implement strategies for team performance, ensuring KPIs and sales targets are met.
  • Foster a collaborative and customer-centric work environment that motivates and supports staff in achieving their best.


  • Sales & Lead Generation:
  • Develop and execute lead generation strategies to drive business growth and expand market share in the residential renewable energy sector.
  • Collaborate with marketing teams to create effective campaigns, ensuring a steady pipeline of qualified leads.
  • Build partnerships with local communities, events, and organizations to generate brand awareness and foster opportunities.


  • Customer Journey Management:
  • Oversee the entire customer journey, from lead generation and initial consultation to installation and post-installation support.
  • Ensure customers receive personalized, consultative guidance throughout the sales process, helping them understand renewable energy technologies and solutions that best suit their needs.
  • Develop and implement processes to ensure a seamless, transparent, and positive customer experience, ensuring customer satisfaction and retention.


  • Customer Education & Advocacy:
  • Educate potential and existing customers about the benefits of renewable energy solutions, addressing any concerns or questions related to solar panels, energy storage systems, heat pumps, and other relevant technologies.
  • Act as an advocate for sustainability and green living, promoting the advantages of transitioning to renewable energy for homeowners and the environment.


  • Operational Oversight:
  • Oversee budgeting, forecasting, and financial performance of the home renewables division.
  • Ensure compliance with industry regulations, safety standards, and customer satisfaction protocols.
  • Coordinate with technical teams to ensure successful installation, maintenance, and after-sales service of renewable technologies.


Key Qualifications:

  • Proven leadership experience managing large teams in a sales, operations, or renewable energy environment.
  • Strong understanding of residential renewable energy technologies and trends (e.g., solar power, wind energy, battery storage, etc.).
  • Excellent interpersonal and communication skills, with the ability to educate and guide customers through complex decisions.
  • Track record of driving sales growth and building customer-focused teams.
  • Strategic thinking with a focus on process improvement, operational efficiency, and customer experience.
  • Bachelor's degree in Business, Engineering, Sustainability, or a related field (Master's preferred).
  • Passion for sustainability, clean energy, and improving the customer journey.