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Platform Specialist

2 months ago


Liverpool, United Kingdom Talent Full time

ServiceNow Trainer

12 months

1 day per week onsite in Liverpool

£400-£425 per day outside IR35


My client is seeking a skilled ServiceNow Trainer for a 12-month engagement. This role is pivotal in delivering training and learning activities to ensure employees can effectively perform their tasks within GWOW and ServiceNow frameworks. The position entails developing and delivering comprehensive training programs, maintaining training materials, and ensuring all training aligns with project timelines and goals.


Key Responsibilities:

Learning Needs Assessment (LNA) Ownership

  • Maintain the validity of the Learning Needs Assessment (LNA) to guarantee accurate and relevant training for designated roles.
  • Collaborate closely with the training coordinator to keep the LNA current and reflective of any changes.

Training Curriculum Development

  • Develop and sustain a suitable curriculum of courses.
  • Ensure the curriculum aligns with the objectives of defined roles and is updated to reflect changes in tools and processes.

Guided Tours Maintenance

  • Maintain the Guided Tours within ServiceNow.
  • Provide timely support to new users of ServiceNow to enhance their experience and efficiency.

Training Delivery

  • Deliver ServiceNow training in person in Liverpool and maintain online training modules.
  • Ensure that all training sessions meet objectives and align with the Learning Needs Analysis (LNA).

Project Team Alignment

  • Collaborate with the project team to synchronize training activities with project timelines.
  • Coordinate with the communication lead and project manager to ensure training is delivered at optimal times.


Skills & Experience:

  • Proven experience in developing and delivering training programs, specifically within ServiceNow.
  • A minimum of 2 years in a ServiceNow & ITSM Environment
  • Strong understanding of GWOW and ServiceNow frameworks.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively with project teams and coordinate training activities.
  • Experience in maintaining and updating training materials and guided tours.