Network Operations Center Engineer
6 days ago
Role Overview:
Join our 24/7 NOC team to support and ensure seamless network and system operations for a leading Internet Service Provider. You’ll play a key role in monitoring, managing, and resolving network alarms and incidents, supporting operational continuity, and optimizing the user experience.
Key Responsibilities:
Incident Management: Swiftly raise, monitor, and resolve incident tickets with a professional approach, providing timely communication during live incidents.
Technical Troubleshooting: Diagnose and troubleshoot network issues efficiently, managing customer communications throughout incidents.
Vendor Coordination: Collaborate with operational vendors and partners, ensuring effective resolution of alarms and incidents.
Environmental Monitoring: Oversee alarms at Cable Landing Stations (CLS) and work with suppliers to promptly address any issues.
Process Improvement: Document and refine processes, tools, and systems to enhance operational performance, identifying areas for increased efficiency.
Escalations: Manage escalations, coordinating with field technicians and vendors to meet KPIs and SLAs. Conduct follow-ups for Root Cause Analysis (RFO) and continuous improvement.
Continuous Improvement: Drive initiatives to reduce incident volume, improve network availability, minimize recurring issues, and shorten incident resolution times.
Skills and Qualifications:
Experience: 2-5 years in a NOC or Technical Support environment; experience with Ciena, IP, Optical Transmission, and Subsea engineering is advantageous.
Technical Knowledge: Familiarity with Ciena 6500 product, and skills in IP, Optical Transmission, and security/firewalls are desirable.
Facility Management: Experience managing facilities is beneficial.
ITIL Expertise: Strong understanding of Incident, Problem, Change, and Configuration management under ITIL framework.
Tools and Systems: Proficiency with NOC platforms, including ticketing, incident, inventory, NMS, MCP, and change/configuration management systems. Knowledge of ServiceNow is a plus.
Communication Skills: Strong interpersonal skills for effective collaboration across teams and management levels.
Network Operations Center (NOC) Engineer
Location: Newcastle, UK
Compensation: £45,000 base salary + 10% bonus, BUPA health insurance, pension
Schedule: 24/7 shift pattern, office-based (12-hour shifts)
Additional Requirements:
Willingness to travel for training and occasional business needs.
A commitment to service excellence, meeting KPI/SLA targets, and fostering a culture of continuous improvement.
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