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Audio Visual Technician

2 months ago

United Kingdom Christie Digital Systems Full time

At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing


We keep raising the bar by consistently setting the standards and being first to market with some of the world’s most advanced projectors and complete system displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

The Customer Service Engineer is responsible for preventive maintenance, diagnosing and resolving technical issues and repairing and/or updating digital projectors, systems components and software still under factory warranty or under service contracts in a timely manner either on-site or through remote technical support.

The Customer Service Engineering role calls for an agile customer-oriented personality with a high knowledge in Video/ Cinema and Cinema projector systems.

Responsibilities

  • Perform preventive maintenance and emergency service at the client’s locations as needed to ensure the full functionality of OSA system, Interactive media systems, related equipment and Digital Cinema projectors, non-cinema projectors and systems.
  • Complete installations, repairs and advanced service procedures on >2 product platforms, including reactive and proactive maintenance and decommissioning with minimal or no supervision. Frequently travel to customer sites on short notice.
  • Compile detailed lists of equipment while on site.
  • Diagnose and repair complex technical problems as well as research complex customer issues to ensure timely resolution of Tier 2 issues on >2 product platforms. Keep customers informed of progress and escalate issues where appropriate.
  • Maintain knowledge and familiarity with a variety of the field's concepts, practices, and procedures

Requirements

  • Post-secondary degree/diploma in a technical/ engineering field (Electrical or Software)
  • High knowledge of analogue and digital theory related to Cinema projectors
  • 4+ years of Field Application Engineer or related technical experience
  • 3+ years in high-tech manufacturing environment
  • Multilingual in English, and other EU languages as an asset
  • Ability and willingness to travel both nationally and internationally, as required (>90%)

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and troubleshooting skills, self-motivated and strong communication. If you are looking for a challenging and rewarding career, we want to hear from you Get in touch with us and we can tell you more about this exciting technology growth area.