Account Executive

3 days ago

London Area, United Kingdom GradBay Full time

Company Description:

Founded in 2020, this business provides the market’s most customizable and unified data creation solutions to power all elements of quantitative research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. Dedication is our mantra, as we treat clients as partners and go the extra mile to amaze them with exceptional service. Fueling our excitement, we've already tripled our team in 2022.


As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.


The Job:

The Account Executive plays a vital role in addressing our clients' unique needs and supporting them in accomplishing their goals. This role requires a focus on speed, agility, precision, and the ability to cultivate strong client relationships. The Account Executive collaborates with the Key Account Director, managing a portfolio of clients.


We are seeking an individual who takes pride in delivering exceptional work that not only meets but exceeds client expectations, fostering high levels of client satisfaction. The ideal candidate is drawn to a role that combines sales expertise, project management proficiency, and a deep understanding of the sampling aspect of the market research industry.


Key Responsibilities:

  • Collaborate with the commercial lead to foster client growth within a designated group of accounts.
  • Gain a deep understanding of their businesses and cultivate relationships within these accounts to maximize share of their wallet.
  • Promptly, reliably, and accurately respond to incoming quoting requests from clients.
  • Coordinate with project managers to ensure the successful execution of projects, ensuring timely delivery of high-quality results that delight customers and generate financial returns for the business.
  • Address on-site challenges in project implementation alongside project managers, working directly within the platform to identify solutions and ensure exceptional customer delivery.
  • Consistently record all data, project details, and client information in our sales systems to facilitate reporting requirements and data-driven decision-making in account management.
  • Provide support to the broader organization in areas related to account management, project management, and revenue operations, contributing to our overall commercial expansion objectives.


Candidate Requirements:

  • Previous experience in a market research environment, especially on the data collection / sampling side, e.g. as a project manager
  • Experience working in a fast-paced environment where strong organisational skills, attention to detail, and ability to work on multiple projects simultaneously have been demonstrated
  • Experience with CRM systems (e.g. Salesforce) desirable but not essential


Desired Skills & Attributes:

  • Accountable / Dependable: Leads by example, able to accomplish their own goal and a key contributor towards team goals.
  • A self-starter and established as a supportive member of the team.
  • Situational Awareness: Understands the pace of their environment and the needs of their customers.
  • Able to identify errors and continuously contributing towards improvements.
  • Detail Orientated: Consistently and thoroughly carrying out tasks in-hand with precision whilst delivering at the highest quality.
  • Critical Thinking: Adds value to use knowledge to interpret data and provide solutions.
  • Communication: Can be understood by others, communicates effortlessly with clarity, empathy, and active listening.
  • Change Agent: Continually searching for better ways of doing things, revelling in a flexible work environment, always challenging the status quo and finding solutions to ensure we deliver for clients.

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