Operational Excellence Principal Consultant

Who we are

Reinvigoration Group is the first choice for Operational Excellence. We help continuous improvement and operations leaders to shape, scale, certify and sustain Operational Excellence by providing expert guidance, assets, learning, and hands-on transformation support, enabling them to enhance and accelerate the impact they make on their organisation.

Our Group is comprised of three companies:

1. Reinvigoration – The trusted delivery partner for achieving Operational Excellence, providing expert guidance, learning and hands-on transformation support to organisations for every step of their Operational Excellence journey.
2. OpX – a technology company that accelerates Operational Excellence adoption across businesses of all sizes, creating lasting impact through its ground-breaking OpEx SaaS platform.
3. Lean Competency System (LCS) – The world's leading improvement qualifications and community that empowers organisations and individuals with qualifications that inspire excellence and measurable success.

We are delighted that Reinvigoration Group is ranked 25th UK Best Workplace (Small Organisation), a UK Best Workplace in Consulting & Professional Services, Best Workplaces for Wellbeing and Best Workplaces for Development alongside being certified as a Great Place to Work for 2024. We're incredibly proud of the culture we have created where every colleague lives and breathes our values and behaviours.

At Reinvigoration we provide consulting, training and coaching in the following disciplines:

• Operational Excellence maturity assessment and support
• Strategy Deployment
• Operating Model Design
• End-to-end Process Improvement
• Lean competency

What you'll be getting up to:

• Managing relationships with clients throughout the project duration and acting as the main point of contact between Reinvigoration and the client across a number of projects
• Ensuring the services delivered by Reinvigoration conform to what has been contractually agreed between us and our client, and monitoring the delivery of said services against the agreed schedule, quality, scope, and budget
• Client facing role, working hands-on with clients to deliver our full range of consulting propositions
• Planning and managing permanent consultants, associate consultants, and strategic partner resources, as well as addressing any performance issues
• Quality and Delivery Assurance of all written artefacts and data analysis within the Consulting Team, ensuring all outputs are exceptionally slick, beautiful and meaningful, ensuring any shortfall in standards is corrected and developed out of team members
• Managing & tracking the financial budget of the project to target profit margins
• Acting as the escalation point when issues arise and managing any dispute or conflict
• Reporting internally on project performance (service delivery, progress, economics, etc.)
• Identifying opportunities for Reinvigoration services and products within existing and new clients
• Identifying opportunities for the sale of all Reinvigoration propositions based on needs
• Development of more junior staff members within all Reinvigoration products & services, and also developing them professionally in their consulting capability
• Targeting and managing more junior staff to ensure opportunities for sales and client growth are capitalised, coaching staff to achieve revenue creation
• Fully manage crucial client engagements hands-on as on-site leadership. Since Covid we recognise that this can be achieved remotely, but you should expect to do this face-to-face on occasion as relationships are built best this way)
• Leadership and executive coaching of senior client staff
• Management of tender responses and proposal creation to handle the sales aspect that comes prior to hands-on project delivery
• Supporting the creation of new products and learning material through contribution to storyboards, slides and production of written content
• Producing quality PowerPoint presentations to an industry leading commercially publishable standard
• Supporting the Reinvigoration leadership team with a range of other activities relating to innovation, product development, training material creation, sales, organisational growth, recruitment, general management duties and industry research

This role will be a great fit if you have:

• 7+ years' experience of consulting in process improvement
• 5 years' experience in managing teams of consultants
• Natural networker with capacity to develop and grow both new business and existing clients, ensuring cross pollination of all Reinvigoration products and services
• Measurable success of upselling and cross selling products and services
• Exceptional command of English language and must be a perfectionist with respect to outstandingly beautiful reports and slides
• Resource and programme management experience, running teams of Consultants on client site to agreed outcomes, timescales and budgets
• Experience of running multiple projects simultaneously
• Delivery and Quality Assurance of consulting team deliverables
• Must have experience of producing proposal presentations for project sales, with experience of managing tender responses
• Strong business and data analysis skills to ensure Consultant outputs and recommendations are checked to be accurate
• Lean or other process improvement experience
• Consulting experience within another similar external consultancy
• Ability to manage client stakeholders at all levels
• Expert use of Microsoft Excel
• Proficient in the delivery of training courses
• Excellent verbal communication skills, confidently facilitating client meetings or workshops
• Ability to manage own time effectively to achieve deadlines, you must be able to pro-actively complete work rather than wait for tasks to be allocated to you

And an incredible fit if you also have:

• Operating Model Design and Business Architecture
• Formal qualifications in Management, Business Administration, CI, Lean, Operational Excellence, Agile, PRINCE2, Business/Data Analysis, Data Visualisation
• Digital Transformation exposure
• Data Science exposure

The location:

The role is home based, however will involve travel as required by our clients.

Our perks:

This role pays a salary of up to £90,000 plus profit share dependent on company and individual performance.

In addition, we offer the following benefits:

Flexible working - Choose a remote arrangement that suits you as long as it meets the business needs

Matched pension - Contribution of 5% from day one​

Annual leave - 28 days annual leave (plus bank holidays) to include 3 days to be taken between Christmas and New year or for a religious celebration of your choice ​

An extra day off - To celebrate your birthday ​

Leave purchase - An opportunity to purchase additional annual leave each year ​

Comprehensive Private Medical Insurance – Outstanding cover, with the option to add partner and children

Salary sacrifice – A number of benefits such as Cycle to Work & Discount Hub​

Maternity and parental leave – Generous leave for all new parents

Loyalty awards – Based on length of service or exceptional events

Frequent team days plus an annual celebration ​

Generous sick and compassionate leave ​

Generous learning budget each year and professional development leave for your continuous professional development

Due to the nature of the work undertaken, all our roles are subject to DBS and National Security Vetting checks either before or upon commencement of employment.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to perform at your best - please let us know so we can best support you to make any adjustments required.