Property Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom Newton Property Management Ltd Full time

Role:

Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers in Inverclyde, delivering a best-in-class customer service delivery model, whilst adhering to the 'Newton Way' customer excellence charter.


Main responsibilities

:Customer experience & engagement

  • :Responsible for the delivery of the 'Newton Way' customer excellence charte
  • rBuilding and maintaining relationships with both customers and contractor
  • sResponsible for creating and distributing regular customer communication
  • sConduct regular owners' meetings, in both individual and group setting
  • sPlan, attend and manage evening AGM's for portfolio site

s
Portfolio managemen

  • t:Responsible for instructing and monitoring both reactive and proactive repai
  • rsManage and co-ordinate customer insurance claims proce
  • ssConduct regular property visi

ts
Record keepi

  • ng:Ensuring customer records are kept accurately and up to d

ate
KP

  • I's:Customer satisfaction (complaints % and survey/intervi
  • ews)Customer response times (% delivery vs tar

get)
Specific skills, capabilities & requirem

  • ents:Full, clean UK Driving Li
  • censePrevious experience in a customer service-based role, preferably in factoring, lettings or facilities manag
  • ementStrong communi
  • catorAbility to work well as part of a
  • teamProficient using Offic
  • e 365Ability to work to ta
  • rgetsWorks well under pre
  • ssurePrevious experience using a CRM based system is preferable, but not esse

ntial
Bene

  • fits: Group Life Ins
  • uranceEmployee Loan
  • SchemePension Scheme, including salary sacrifice enhanced pension s
  • cheme.Annual profit-sharing
  • bonusFully paid staff lunch once a
  • monthHour back vo
  • uchersExtra 15 minutes for lunch when it's warm and
  • sunnyComplimentary birthd
  • ay offFree breakfast roll and 12.30pm finish on Bank Holiday we
  • ekendsIn-house coffee m
  • achineAdditional complimentary festive
  • leaveHybrid working available after passing probation
  • periodGroup challenges throughout the year with prizes up for
  • grabsEnhanced parental leave (maternity, paternity, adoption
  • leave)Si
  • ck PayHoliday accrual
  • schemeBereavement

leave
Salary Package: up to £35,300 (depending on expe

rience)
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