IT Service Manager

2 weeks ago


StokeOnTrent, United Kingdom Hamilton Barnes 🌳 Full time

Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects.


Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services.


You must be eligible for SC clearance for this role



Responsibilities


Oversee and help to lead several crucial functions including:



Incident Management:

  • Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations.
  • Develop and maintain incident response protocols


Change Management:

  • Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality


Service Desk Leadership / Support:

  • Support Service Desk team where necessary, ensuring high-level of customer service and effective resolution of user issues.



Skills/Must haves:


  • Experience in IT management (within the defence sector is advantageous; not not required)
  • Strong understanding of ITIL processes(with certifications in ITIL v3 / v4 is preferred)
  • Experience with service desk software, incident and problem management tools
  • Strong communication and leadership skills



If you want to work with a specialist defence service provider, apply with your CV to set up a further conversation on the company and the role.



  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...


  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...

  • IT Service Manager

    2 weeks ago


    Stoke-on-Trent, United Kingdom Hamilton Barnes Full time

    Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects.Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services.You must be eligible for SC clearance for this role!ResponsibilitiesOversee and help...

  • IT Service Manager

    2 weeks ago


    Stoke-On-Trent, United Kingdom Hamilton Barnes 🌳 Full time

    Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects. Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services. You must be eligible for SC clearance for this role! Responsibilities Oversee...

  • IT Service Manager

    2 weeks ago


    Stoke-on-Trent, United Kingdom Hamilton Barnes ?? Full time

    Job DescriptionUnique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects.Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services.You must be eligible for SC clearance for this...

  • Service Manager

    5 days ago


    Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full time

    Job summary Service Manager (Band 8A) for the Acute & Urgent Care Directorate - MHLT, HVU and Site Management - 12-month secondment position: Do you want to be part of an innovative and collaborative Senior Leadership Team? The Acute & Urgent Care Directorate are looking for internal applicants for the Service Manager post for the Crisis Care...

  • Service Manager

    7 days ago


    Stoke-on-Trent, United Kingdom Veritas Careers Full time

    Veritas Careers are recruitingfor an Established Dealer Group and outstanding local employer whohave a requirement for an experienced Service Manager to join theirbusy premium franchise dealership inStaffordshire.RequirementsYou will have experience managing a franchise service departmentand ideally experience of using a dedicated modern DMS. You willfit in...


  • Stoke-on-Trent, United Kingdom Eden Futures Full time

    Please note that Eden Futures is not able to offer Sponsorships at this time.**We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.We have an opportunity for a developing leader who wishes to take their next steps into management...


  • Stoke-on-Trent, United Kingdom Eden Futures Full time

    Job Introduction **Please note that Eden Futures is not able to offer Sponsorships at this time.** We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. We have an opportunity for a developing leader who wishes to take...


  • Stoke-on-Trent, United Kingdom Eden Futures Full time

    Job Introduction We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our...

  • Team Co-Ordinator

    3 weeks ago


    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Are you an experienced Administrator seeking a dynamic opportunity? Service Care Solutions have a fantastic opportunity for an experienced Administrator/Minute Taker to join Stoke-On-Trent City Council on a full time basis. This will be an initial contract for 6 months, with a view to be extended, based in Stoke-On-Trent, offering a pay rate of £14.24 per...

  • Probation Officer

    1 week ago


    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation Service nationwide. We are currently recruiting for a Probation Officer in Stoke!!LOCATION: StokeHOURS: Full time, Hybrid working availableDURATION: On-going contractPAY RATE: £22.44 - £26.45 PH (DoE)DutiesUndertake full range of offender management tasks, including generic...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as a Junior Operational Service Manager for a 12 month role to cover maternity leave. This post offers an excellent opportunity for an individual wishing to gain exposure to a wide range of operational issues as...

  • IT Service Manager

    1 week ago


    Stoke-on-Trent, Staffordshire, United Kingdom Hamilton Barnes Full time

    Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects. Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services. You must be eligible for SC clearance for this role! Responsibilities ...

  • IT Service Manager

    2 weeks ago


    Stoke-on-Trent, Staffordshire, United Kingdom Hamilton Barnes 🌳 Full time

    Job Description Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects. Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services. You must be eligible for SC clearance for this role!...


  • Stoke-on-Trent, United Kingdom Pertemps Professional Recruitment Full time

    Strategic Manager, £600pd, Children’s Services, Stoke-on-TrentPertemps are recruiting for a suitably qualified and experienced Strategic Manager for the social work Assessment Teams, CHAD, and EDT. The Strategic Manager for this role should have considerable experience of managing social work teams and ideally experience of managing the Children’s...


  • Stoke-on-Trent, United Kingdom Pertemps Professional Recruitment Full time

    Strategic Manager, £600pd, Children’s Services, Stoke-on-TrentPertemps are recruiting for a suitably qualified and experienced Strategic Manager for the social work Assessment Teams, CHAD, and EDT. The Strategic Manager for this role should have considerable experience of managing social work teams and ideally experience of managing the Children’s...


  • Stoke-on-Trent, United Kingdom Pertemps Professional Recruitment Full time

    Strategic Manager, £600pd, Children’s Services, Stoke-on-Trent Pertemps are recruiting for a suitably qualified and experienced Strategic Manager for the social work Assessment Teams, CHAD, and EDT. The Strategic Manager for this role should have considerable experience of managing social work teams and ideally experience of managing the Children’s...

  • Cleaner

    1 month ago


    Stoke-on-Trent, United Kingdom Churchill Service Solutions Full time

    Contact name: David Percy Contact Telephone number: 07801576714 At Churchill our culture is underpinned by our core philosophy of doing right, so it’s important that we offer progressive and supportive employment opportunities and are a company that inspires every one of our team to live and breathe this ethos supported by our other values to always seek...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary We have an exciting opportunity for anyone looking to progress their career in Management. We are looking for a highly motivated and enthusiastic Junior Operational Services Manager to join the General Surgery Management Team, this will be in the Urology Department. This post offers an excellent opportunity for development, gaining...