Learning and Development Manager
2 months ago
Are you an L&D professional with a talent for content creation?
Have you worked within a regulated environment?
Do you have experience partnering with CX/ Customer Operations?
Keen to work in a rapidly scaling Fintech?
Overview
This is an incredible L&D Manager role partnering with the outsourced Contact Centre Operation. You will be accountable for creating the training content from end to end, with responsibility for the continued professional development of the Contact Centre Team.
You will be working as the subject matter expert, with support from the Head of Customer Transformation as and when needed. You will operate with a high degree of trust, working with key stakeholders across the business with a huge amount of exposure for the valuable work you create. You will be working alongside an incredibly talented team, within a business that will double in size (as a minimum) in the next 3-5 years.
The role:
As the Learning & Development Manager you will be picking up a training programme, from an early starting point, working alongside key stakeholders across the business to develop a learning programme that equips the contact centre operation with the relevant regulatory knowledge across key insurance and warranty products, and the skills to deliver the exceptional customer and colleague experiences, demanded by the leadership team.
You will be partnering with a pan European operation and will be fully accountable for creating content that meets the needs of a rapidly growing organisation, and the fully outsourced customer service function.
As the Learning & Development Manager you will:
- Be a talented content creator with familiarity with tools such as articulate 360 and storyline.
- Have experience creating training content around regulated products (ideally within an FCA regulated market)
- Have partnered with a Contact Centre Operation, Customer Service, or Customer Experience function.
- Be based in London
- CIPD Level 3 Learning & Development
- Ideally have a good working knowledge of the Salesforce Platform
Package
Comprehensive benefits package including:
- Bonus
- allowances for gym & mobile phone
- Healthcare
- Cash plan (including children)
- scheme
- to work scheme.
-
Learning and Development Advisor
1 week ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really...
-
Learning and Development Advisor
2 weeks ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really...
-
Learning and Development Advisor
2 weeks ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really...
-
Apprentice Learning and Development Advisor
1 week ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...
-
Apprentice Learning and Development Advisor
2 weeks ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...
-
Apprentice Learning and Development Advisor
2 weeks ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...
-
Learning and Development Manager
4 weeks ago
London Area, United Kingdom Havas Health & You Full timeHealth is powerful. Humans are intrinsically driven by their desire for healthy, full lives. At Havas Health & You, we partner with health brands that are focused on uplifting the human spirit and physically treating the human body. We build brands and businesses that inspire us to feel better. To be better. We focus collectively on our health, ourselves,...
-
Learning and Development Manager
4 weeks ago
London Area, United Kingdom Havas Health & You Full timeHealth is powerful. Humans are intrinsically driven by their desire for healthy, full lives. At Havas Health & You, we partner with health brands that are focused on uplifting the human spirit and physically treating the human body. We build brands and businesses that inspire us to feel better. To be better. We focus collectively on our health, ourselves,...
-
Learning and Development Manager
4 weeks ago
London Area, United Kingdom Havas Health & You Full timeHealth is powerful. Humans are intrinsically driven by their desire for healthy, full lives. At Havas Health & You, we partner with health brands that are focused on uplifting the human spirit and physically treating the human body. We build brands and businesses that inspire us to feel better. To be better. We focus collectively on our health, ourselves,...
-
Learning and Development Manager
3 weeks ago
London Area, United Kingdom Oliver Bernard Full timeLearning and Development Manager (EdTech)A fast growing company in the EdTech space are looking for a Learning and Development Manager who will play a crucial role in the growth and development of their employees. You will be a key part of their People team, working with various stakeholders across the business to create and deliver their learning needs.The...
-
Learning and Development Manager
1 week ago
London Area, United Kingdom Oliver Bernard Full timeLearning and Development Manager (EdTech)A fast growing company in the EdTech space are looking for a Learning and Development Manager who will play a crucial role in the growth and development of their employees. You will be a key part of their People team, working with various stakeholders across the business to create and deliver their learning needs.The...
-
Learning and Development Manager
3 weeks ago
London Area, United Kingdom Oliver Bernard Full timeLearning and Development Manager (EdTech)A fast growing company in the EdTech space are looking for a Learning and Development Manager who will play a crucial role in the growth and development of their employees. You will be a key part of their People team, working with various stakeholders across the business to create and deliver their learning needs.The...
-
Learning and Development Manager
3 weeks ago
London Area, United Kingdom Oliver Bernard Full timeLearning and Development Manager (EdTech) A fast growing company in the EdTech space are looking for a Learning and Development Manager who will play a crucial role in the growth and development of their employees. You will be a key part of their People team, working with various stakeholders across the business to create and deliver their learning needs....
-
Learning and Development Manager
1 week ago
London Area, United Kingdom Oliver Bernard Full timeLearning and Development Manager (EdTech)A fast growing company in the EdTech space are looking for a Learning and Development Manager who will play a crucial role in the growth and development of their employees. You will be a key part of their People team, working with various stakeholders across the business to create and deliver their learning needs.The...
-
Learning and Development Manager
1 week ago
London Area, United Kingdom Oliver Bernard Full timeLearning and Development Manager (EdTech) A fast growing company in the EdTech space are looking for a Learning and Development Manager who will play a crucial role in the growth and development of their employees. You will be a key part of their People team, working with various stakeholders across the business to create and deliver their learning needs....
-
Learning Management System
1 month ago
London, United Kingdom Alpha Development Group Full time**Company Overview** Our clients are the world’s leading investment banks, insurance firms, sovereign wealth funds, private banks and asset managers. We offer global coverage through our teams based in London and Singapore, as well as an industry-leading network of Associate Faculty across our centres of operation including the US, Middle East, India,...
-
Learning and Development Manager
3 weeks ago
Camden Area, United Kingdom Havas Health Network Full timeHealth is powerful. Humans are intrinsically driven by their desire for healthy, full lives. At Havas Health & You, we partner with health brands that are focused on uplifting the human spirit and physically treating the human body. We build brands and businesses that inspire us to feel better. To be better. We focus collectively on our health, ourselves,...
-
Learning & Development Admin
1 month ago
London, United Kingdom Fawkes and Reece Full timeLearning & Development Admin Position !! Location: Southwark Perm basis **Salary**: Upto £30k plus package I am currently working with a specialist engineering contractor in the recruiting of a hardworking admin. Previous experience in Learning & Development is NOT essential and they are looking to train someone within this role. You will report...
-
E-learning Developer
2 weeks ago
London Area, United Kingdom CareTutor Full timeCareTutor is a Social Care eLearning provider based in West London and we have an exciting new opportunity for an experienced, creative and highly accomplished eLearning Developer to support the design of targeted and effective digital eLearning for use on our CareTutor eLearning platform. The post holder will work in partnership with the Learning &...
-
E-learning Developer
2 weeks ago
London Area, United Kingdom CareTutor Full timeCareTutor is a Social Care eLearning provider based in West London and we have an exciting new opportunity for an experienced, creative and highly accomplished eLearning Developer to support the design of targeted and effective digital eLearning for use on our CareTutor eLearning platform.The post holder will work in partnership with the Learning &...
