Operations Analyst

Found in: Appcast UK C C2 - 2 weeks ago

Hampshire, United Kingdom aap3 Recruitment Full time

We have an exciting opportunity for an Operations Analyst to join a successful, growing and sustainability-focused eCommerce/ online retail/ apparel organization.


Hybrid working/ remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/ Chelmsford (travel expenses to HQ paid).


Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/ no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency.

Seeking an individual who is passionate about low/ no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team.


To be successful in this role you will need:

  • A proven passion and knowledge of low/ no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/ no-code solutions are also of interest.
  • eCommerce/ Online Retail/ apparel experience is also of key interest


Key responsibilities:

  • Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business.
  • Engage with Stakeholders understanding requirements and articulate plans and solutions
  • De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager – agile methodology
  • Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (e.g. extensions in javascript and/or integrations via Make.com)
  • Train employees to use new systems and/or follow new policies.
  • Support and document processes/systems once they become business as usual


Key skills and experience required:

  • Proven work experience as an Operations Analyst (or similar role), ideally within eCommerce/ online retail/ apparel/clothing brands
  • First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence
  • Experienced within Agile project and change management environment
  • Proven passion, interest and advocate of no/ low code solutions - Airtable experience ideal
  • Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems.
  • Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg make.com, IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom scripting.
  • Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON.
  • Strong analytical and problem-solving skills
  • Degree related to Business Administration, Data or Engineering is preferred


Operations Analyst, Business Systems Analyst, Technical Business Analyst, Data Analyst, eCommerce, e-Commerce, online retail, low/ no code developer

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