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Service Design Architect
2 weeks ago
We are seeking an experienced Service Design Architect with expertise in hosting environments to support the successful transition of a high-profile project. This is an exciting opportunity to work with a well-established organisation, contributing to the design and implementation of services that align with both business objectives and technical requirements.
Key Responsibilities:
- Collaborate with stakeholders to design end-to-end service solutions that meet business and operational needs.
- Develop hosting strategies and transition plans to ensure seamless service delivery.
- Create detailed service design documentation, including service models, processes, and SLAs.
- Identify and address gaps in existing service designs to enhance performance and scalability.
- Provide leadership and guidance on service architecture best practices.
- Work closely with technical teams, project managers, and third-party suppliers to ensure the successful implementation of service solutions.
- Monitor and report on service delivery performance throughout the project lifecycle.
Requirements:
- Proven experience as a Service Design Architect, preferably in large-scale, complex environments.
- Strong expertise in hosting environments, including cloud-based and on-premises solutions.
- Solid understanding of ITIL principles and service management frameworks.
- Ability to design and document service architectures that balance technical and operational requirements.
- Experience with service transition and operational readiness planning.
- Excellent stakeholder management skills and the ability to communicate complex ideas clearly.
- Strong problem-solving skills and a proactive approach to challenges.
Preferred Skills:
- Experience working on high-profile or public sector projects is an advantage.
- Familiarity with Agile and DevOps methodologies.
- Certifications such as ITIL, TOGAF, or equivalent are a plus.