Business Analyst

Introduction
The Client Innovation Centre (CIC) is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world renowned clients. Our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment – enabling you to build your experience, skillset, and network. Are you ready to work in this new era of technology and solve some of the world's most challenging problems?

We understand that re-joining employment after a career break can be nerve-racking and difficult. That is why we have introduced the tech re-entry programme to enable talented individuals like you the opportunity to re-start your career. In your first six-months with the CIC the tech re-entry programme will provide opportunities to update your skills, access to the latest tools and technologies and work alongside multi-disciplinary teams to hone expertise and deliver on client-critical solutions. Over the six-month programme, your expertise will be updated, skills developed, and new relationships forged.

So why join the programme?
• The program offers flexibility and ease of transition from your career break to getting back to the workforce
• A community of like-minded re-joiners will support you as you restart your journey together
• You will have the opportunity to update your skills and expertise as you work on real projects with real impact
• A dedicated mentor will help you get up to speed with the environment and new technology.

Your Role and Responsibilities
Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.
Your role will involve:
• Discussing and elaborating requirements with end users and client stakeholders.
• Facilitating and leading workshops to expand requirements and provide solutions.
• Be involved in the full project lifecycle and have the central role of liaising with people and teams across the wider organisation, as well as Product Owners, Architects, and Developers within the Integration team.
• Providing the development team with user stories that have clear descriptions and acceptance criteria, two sprints ahead.
• Investigating client’s activities, playing a key role by testing systems and providing competitive commercial solutions.
• Enable user-centric design through continuous engagement with end users.
• Supporting the Product Owner and the business to solve their challenges from design to implementation.

Required Technical and Professional Expertise

Agile Principles, Methodology and Practices
Systems and Business Analysis experience
Ability to draw process maps, write user stories, and epics.
Evidence of experience with gathering and analyzing technical and non-technical information, documenting processes and solutions to solve specific problems or meet business/systems outcomes.
As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so.

Preferred Technical and Professional Expertise
• Must excel at stakeholder management leadership and decision-making.
• Problem-solving ability and willingness to learn new skills constantly looking to reinvent ideas to make meaningful changes and improvements for our clients.
• Strong communication skills with client and internal IBM stakeholders.
• Analytical skills and attention to detail is a must.
• Ability to gather elaborate and manage client requirements confidently.
• Ability to work calmly under pressure and to strict deadlines.
• Ability to coach non-client facing team members (developers) on user and stakeholder engagement.
About Business UnitThe Client Innovation Centre (CIC) is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world renowned clients. All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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