Service Desk Analyst

16 hours ago


Northfleet, United Kingdom Inspirec Full time

Service Desk Analyst (Data Processing) – Kent/ On-site / FTC until end of March /Full-Time/ Competitive Salary (£25,000 per annum pro rata)


** Sponsorship not available for this role**


ABOUT THE CLIENT

Our client is a Digital Software Consultancy and are currently looking for a motivated and detail-oriented Service Desk Analyst to join their team on a fixed-term basis.


ROLE OBJECTIVE

In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.


RESPONSIBILITIES

  • Service Desk Support - respond promptly to service desk tickets, emails, and calls.
  • Log, categorise, and prioritise incidents and service requests in the ticketing system.
  • Provide first-line support for data-related queries and escalate issues when necessary.
  • Data Processing - execute data entry, validation, and transformation tasks accurately and efficiently.
  • Monitor data processing workflows to ensure timely completion.
  • Identify and resolve data discrepancies or escalate for further investigation.
  • Collaboration and Communication - liaise with internal teams to resolve incidents and provide updates to end-users.
  • Prepare and maintain documentation for processes and procedures.
  • System Monitoring - assist in monitoring system performance and reporting any anomalies.


EXPERIENCE REQUIRED

  • Proven experience in a similar service desk or data processing role.
  • Must have experience working in a fast-paced environment, processing a large number of tickets.
  • Excellent analytical skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Proficiency with data entry tools and Microsoft Office applications, especially Excel.
  • Familiarity with service desk software and ticketing systems is an advantage.
  • Ability to work under pressure and manage multiple tasks effectively.


BENEFITS:

  • Salary of £25,000 per year (pro rata for the contract duration).
  • A dynamic and collaborative working environment.
  • Opportunities to develop skills and gain experience in a professional setting.


If you're a goal-oriented, ambitious professional looking to take yourself to that next level, then we’d love to hear from you



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