Service Transition Manager

4 weeks ago

United Kingdom Computappoint Full time

SERVICE TRANSITION MANAGER


  • Fully remote - with occasional UK wide travel
  • Permanent
  • Up to £75,000


The Role:

This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the chance to work closely with others within the Service Excellence, Design, and Transition department from pre-sales through to delivery, go-live & decommission. Supporting the on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to standard.


Responsibilities:

  • Service Design: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements and working with pre-sales and sales department and customers and vendors (where applicable) to develop proposal, RFP responses and create Statement of Works prior to business approval.
  • Service Transition: Design and implementation of the service in accordance with the organisation's Service Transition processes, act as the focal point of contact and working with all impacted departments to ensure support readiness, reporting progress to key stakeholders, and ensuring all commercials, support and financial documentation is in place for the continued successful delivery of the service in accordance with the agreed processes, policies, and artifacts.
  • Service Readiness: Development of service readiness plans, obtain sign off from Service Delivery Managers/practice leads & support teams prior to service commencement, and obtain Go / No Go approval from the customer.
  • Continuous Service Improvement: Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the service owner at the end of the transition , ensure lessons learned are documented throughout the transition and shared with the relevant internal teams for resolution and are recorded in the ITSM tool, support the continuous improvement of internal processes and service delivery.


Required Experience:

  • Minimum of 5 years’ service transition experience, managing service transitions, plans, and multiple on-boarding technical teams
  • Experience within a service delivery / operations capacity
  • Ability to translate contracts to align with service requirements and processes
  • Strong relationship management skills that aid successful knowledge transfer and service readiness
  • ITIL4 Foundation Level
  • Prior experience in working for a managed service provider is highly desired


Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

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