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Business Account Manager

3 months ago

Market Harborough, United Kingdom Welcomm Communications Full time

ABOUT WELCOMM

We are an award-winning supplier of managed business communications based in the Midlands.

We pride ourselves on providing exceptional customer and operational support – it’s what we do best. In recognition of this, we have won O2’s prestigious Direct Business Partner of the Year Award for 6 consecutive years from 2018 to 2023 – an unprecedented accolade never achieved by any other O2 partner.

A culture of excellence thrives within our vibrant organisation, and our incredible teams go above and beyond for our customers. We foster a collaborative and innovative work environment, really bringing that family feel to business.

Through strategic acquisitions and a dedicated focus on developing our people, we have expanded our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK. From being the first mobile retailer in the Midlands, to the business communication specialists we are today, we have a proud history and strive to continue to grow within the industry


JOB PURPOSE

This is a fantastic opportunity to join our passionate and driven Account Management Team. As a Business Account Manager, you will strive to understand our customers' needs, actively planning how to meet those needs and generate sales for the company.

You will proactively manage and develop both existing and prospective Welcomm customers, achieving targeted levels of customer re-signs and sales across all our verticals.

In an industry that is continually evolving, we are seeking an enthusiastic and driven individual to help elevate our business forward during this exciting time.


KEY RESPONSIBILITIES

  • Identify, promote, and expand solutions, products, and services from Welcomm’s portfolio to achieve quarterly sales targets with your assigned accounts.
  • Foster strong relationships with customers through effective communication channels such as quality calls and meetings. Use these interactions to uncover new opportunities, address concerns, and overcome obstacles while analysing their current and future needs and plans to provide tailored solutions.
  • Ensure timely re-signing of all customers with airtime and contractual agreements before their expiry dates to maintain continuity and client satisfaction.
  • Engage in cross-functional collaboration across all areas of the business, leveraging insights from product specialists to deepen your understanding of Welcomm’s product portfolio. Utilise this knowledge to drive innovative solutions that meet the evolving needs of customers effectively.


ABOUT YOU

Essential:

  • Ideally, you will have experience in account management or sales, but full training will be provided for exceptional candidates without direct experience.
  • You will have a passion for sales with a strong customer focus and be a quick learner who can adapt to new technologies.
  • You will be a confident and influential communicator with a well presented, positive, proactive, and professional approach.
  • You will have the ability to establish and earn trust from your customers, demonstrating concern for the success of their business and actively listening to identify customer needs and propose solutions to benefit the customer.
  • You will have effective time management, organisation, and multi-tasking skills to manage multiple requests, orders, appointments and projects.
  • You will have a full, clean, UK driving license with the ability to travel and the flexibility to attend appointments and meetings outside of normal working hours as and when required.

Desirable:

  • It would be an added bonus if you had experience of the IT, fixed line or mobile industry and be conversant with CRM systems.


WHAT WE OFFER

  • Competitive salary and an enhanced annual leave entitlement with the option to purchase or sell additional days.
  • Employee recognition events, awards, and incentives.
  • Company sick pay.
  • Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
  • Retail and hospitality discounts through Perkbox.
  • O2 Priority.


At Welcomm we take our corporate social responsibilities seriously. We are very active in our community, proudly supplying communication solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volunteering at local events.


We embrace diversity at Welcomm. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.


We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to present your best self.


Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.