Ocean Export Operator

3 weeks ago

Birmingham, United Kingdom Metro Full time

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.


At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.


Metro is seeking an Ocean Export Operator to join one of our dedicated Ocean freight teams. If you thrive in a fast-paced, dynamic environment then we want to hear from you.


Key Responsibilities:

  • Develop and build relationships to ensure a high level of customer service is provided to customers
  • Ensure freight is moved on time with all the necessary documentation
  • Arrange haulage with shipping line/hauliers
  • Ensure all freight is invoiced and checked prior to dispatch
  • Ensure pre-alert documents are on hand as required
  • Ensure requests and queries are resolved and actioned quickly and efficiently
  • Communicate with overseas agents, customers and suppliers in a clear precise manner
  • Use customer ERP and SAP systems as and when required
  • Take ownership of your own training and development so as to continuously improve and develop


General Skills

  • Industry and operational knowledge of Ocean freight
  • An understanding of why attention to detail matters and the commercial impact this has
  • Able to cope and accustomed to working under pressure to meet fixed deadlines
  • Strong numerical and commercial skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
  • Proactive, team worker with excellent time management and organisation skills
  • Enthusiastic, flexible, and self-motivated


Why choose Metro?

  • Competitive salary including a bonus which is paid twice a year
  • Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
  • Health cash plan.
  • Octopus Electric Vehicle car scheme.
  • Free parking.
  • Respectful working environment.
  • Plenty of opportunities for training and development



You will be at the forefront of our mission to provide exceptional support to our clients. You will play a pivotal role in orchestrating the movement of goods across international waters, ensuring they reach their destinations safely, efficiently, and on time. Your attention to detail, strong communication skills, and ability to adapt to ever-changing situations will make you an essential part of our team.

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