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Network Operations Center Engineer

2 months ago

West Drayton, United Kingdom Carbon60 Full time

Network Service Management NOC Engineer


Full-Time, On-Site in Hounslow

Shift Pattern: 4 on, 4 off. 24 x 365.


Are you looking to for your next step in Network Engineering? My client is looking for NOC Engineer's to join there dynamic Network Service Management team.


The Role: As a NOC Engineer, you'll be instrumental in managing and maintaining the clients network. You'll monitor systems using diverse tools, troubleshoot issues, and communicate with field technicians to resolve incidents. Your proactive analysis will help avert potential crises, and your knowledge sharing will strengthen the team.


Key Responsibilities:

  • Monitor Systems: Keep an eye on network performance and identify any hardware, software, or environmental alerts.
  • Troubleshoot Problems: Use Standard Operating Manuals to triage issues and coordinate with third-party vendors and IT teams for solutions.
  • Track Issues: Document all defects and resolutions meticulously, updating the ticketing system with the latest information.
  • Report Incidents: Escalate complex network issues to management and include other IT resources or vendors for faster resolution times.
  • Proactive Analysis: Analyze data from Network Monitoring Tools to prevent potential issues.
  • Knowledge Sharing: Update internal documentation and ensure the wider team is informed.


Who You Are:

  • A problem-solver with a degree in Computer Information Systems, Management Information Systems, Computer Science, or a related field.
  • Experienced in a NOC environment, supporting networks for at least 3 years.
  • Skilled in network monitoring and management tools, Cloud-based solutions, and various networking devices.
  • A team player with excellent communication skills and a professional development mindset.


Why Join?

  • Be part of a diverse workforce spread across four countries.
  • Contribute to a centralized model driving efficiencies, automation, and economies of scale.
  • Work in a role that offers rotating shifts, including nights, weekends, and holidays, based in the UK, ideally within traveling distance of West Drayton.


Apply Now: If you're passionate about network service management and ready to contribute, we want to hear from you.