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Customer Service Executive

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Origin Global Full time

Are you passionate about delivering exceptional service and building lasting relationships? Do you thrive in a dynamic, customer-focused environment where no two days are the same? If so, we want you to be part of our team at Origin, the UK's leading manufacturer of bespoke aluminium doors and windows. Our mission is simple - to transform the way families enjoy their homes, from the inside out. Established as a family-run business, we have grown into a market leader while maintaining our family ethos at the heart of everything we do.

As a Customer Service Executive, you'll be at the heart of our mission to provide outstanding support to our clients in a fast paced environment. From solving problems to processing orders, and from customer education to collaborating with teams, you'll play a crucial role in ensuring every interaction is seamless and positive.

Key responsibilities of a Customer Service Executive:

  • Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and care.
  • Providing excellent customer service: communicate clearly and effectively with customers, colleagues, and other departments.
  • Resolve customer inquiries, issues, and concerns quickly and efficiently.
  • Assist with order placements, tracking, and modifications.
  • Collect feedback to continuously improve our customer experience.
  • Support ad-hoc projects, including training, events, and showroom planning.

Who we're looking for:

  • A customer-focused individual who takes pride in delivering excellence.
  • A strong communicator with great negotiation skills.
  • A problem-solver who can think on their feet.
  • A fast learner who thrives in a team-oriented environment.
  • Someone with experience using CRM systems and adaptable to new technology.

Why join Origin Global?

We are a leading manufacturer of exceptional products. We are dedicated to innovation, craftsmanship, and unrivalled customer service.

We firmly believe our people are our most valuable asset. As a well-established, family business, our values foster a supportive and inclusive culture, ensuring that every team member can perform at their best. Our perks include:

  • 24/7 Virtual GP & Subsidised healthcare
  • Enjoy a full company closure over Christmas - no more holiday conflicts With 24 days of annual leave
  • Supportive & collaborative team
  • Career development opportunities with access to training funding & apprenticeships
  • CSR initiatives to support our nominated charities & the local community
  • Social events including summer and Christmas parties
  • Enhanced Maternity and Paternity pay
  • Exclusive Gym & Retail Discounts
  • Long Service Awards
  • Group Life Insurance
  • On-site Parking
  • Pension scheme
  • Eyecare scheme
  • Cycle to Work
  • Access to Wycombe Wanderers Corporate Box

Join us and be part of a company that values your contributions and supports your growth, as a Customer Service Executive. Apply today for an exciting and fulfilling career with Origin