Service Desk Engineer

3 months ago

London Area, United Kingdom Impellam Group Full time

IT Support Engineer – Service Desk (City of London)


Salary: Up to £45k

Location: Hybrid


My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership position over time.


Experience Required:

  • Proven track record of delivering high-quality on-site support.
  • Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365.
  • Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
  • Extensive experience supporting senior executive-level end-users.
  • Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred).
  • At least 5+ years in a similar technical support role.


Key Responsibilities:

  • Address ongoing incidents and conduct both scheduled and emergency activities on client sites.
  • Oversee the lifecycle management of service events from end-users.
  • Provide remote and on-site support, troubleshooting technical issues related to equipment and systems.
  • Assist with the setup of equipment for new hires and manage the process for staff departures.
  • Conduct research to identify problems and develop appropriate technical solutions.
  • Ensure technical support is provided within agreed Service Level Agreements (SLAs).
  • Keep end-users updated on the progress of incidents and service requests, ensuring effective communication.
  • Maintain end-user services and provide support for specialized IT equipment.
  • Quickly restore normal service operations to minimize business disruptions.
  • Participate in projects aimed at supporting business changes and improvements.
  • Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
  • Develop and maintain comprehensive technical documentation for client sites.
  • Promote cyber awareness within the client community to safeguard assets and data.


Technical Skills:

  • Windows 10
  • Office 365
  • Microsoft Office
  • Intune/Conditional Access, MFA
  • Active Directory
  • Microsoft Server/Exchange OS
  • Microsoft Azure
  • Mimecast
  • Palo Alto Networks
  • Telephony
  • Antivirus


Don’t miss out on this amazing opportunity – apply now with your most up to date CV

  • Service Desk Engineer

    1 month ago

    Camden Area, United Kingdom CV-Library Full time

    Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company...

  • Service Desk Manager

    2 weeks ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    Job Summary: We are seeking a highly motivated and experienced Service Desk Manager to join our team at Fitzrovia IT Limited. The successful candidate will have experience in managing a support desk team, call prioritisation, call queue management and SLA management.About the Company:Fitzrovia IT Limited is a leading MSP based in Central London. We provide a...

  • IT Service Desk Analyst

    2 days ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    1 day ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • IT Service Desk Analyst

    2 days ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    London, United Kingdom Pioneer Search Full time €45,000 - €55,000

    Service Desk Engineer £An experienced Desktop Support engineer is required for a major, London Market Insurer, based in the City of London. The company are in hyper growth and the need for motivated support engineers is critical to the delivery of strategic plans as well as BAU support. Your profile should show experience delivering Desktop support within...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    London, United Kingdom Pioneer Search Full time €45,000 - €55,000

    Service Desk Engineer £An experienced Desktop Support engineer is required for a major, London Market Insurer, based in the City of London. The company are in hyper growth and the need for motivated support engineers is critical to the delivery of strategic plans as well as BAU support. Your profile should show experience delivering Desktop support within...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    London, United Kingdom Pioneer Search Full time

    Service Desk Engineer £An experienced Desktop Support engineer is required for a major, London Market Insurer, based in the City of London. The company are in hyper growth and the need for motivated support engineers is critical to the delivery of strategic plans as well as BAU support. Your profile should show experience delivering Desktop support within...

  • Service Desk Engineer

    2 weeks ago

    Manchester Area, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the...

  • Service Desk Engineer

    3 months ago

    London Area, United Kingdom Impellam Group Full time

    IT Support Engineer – Service Desk (City of London) Salary: Up to £45k Location: Hybrid My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership...

  • Service Desk Team Lead

    1 month ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    A leading MSP based in Central London seeks to bring in an experienced IT Team Leader to join its Highly Accredited UK Help Desk operations.Responsibilities include working alongside the Help Desk Manager and other Team Leaders and leading the Escalations team of Service Desk engineers and encouraging team input.Overall, the Help Desk consists of 25...

  • Service Desk Team Lead

    4 weeks ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    A leading MSP based in Central London seeks to bring in an experienced IT Team Leader to join its Highly Accredited UK Help Desk operations. Responsibilities include working alongside the Help Desk Manager and other Team Leaders and leading the Escalations team of Service Desk engineers and encouraging team input. Overall, the Help Desk consists of 25...

  • Service Desk Team Lead

    1 month ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    A leading MSP based in Central London seeks to bring in an experienced IT Team Leader to join its Highly Accredited UK Help Desk operations.Responsibilities include working alongside the Help Desk Manager and other Team Leaders and leading the Escalations team of Service Desk engineers and encouraging team input.Overall, the Help Desk consists of 25...

  • Service Desk Engineer

    6 days ago

    Manchester Area, United Kingdom Airtime Full time

    Service Desk EngineerAt Airtime we are all about innovation, because this is how we stay on top. Every one of us has a hunger to succeed and will stop for nothing less than excellence. Crucially, our ethos is underpinned by a culture of teamwork and our shared humility because all that we achieve, we achieve together.EmpoweringWe keep the experience fresh...

  • Service Desk Engineer

    3 months ago

    London Area, United Kingdom Lyon Tech Full time

    LYON is a managed IT services provider to the creative sector based in central London and currently serves over 5000 users and 100+ companies based over 15 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence. An opportunity has arisen for a Service Desk Engineer...

  • Service Desk Engineer

    3 months ago

    London Area, United Kingdom Lyon Tech Full time

    LYON is a managed IT services provider to the creative sector based in central London and currently serves over 5000 users and 100+ companies based over 15 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence.An opportunity has arisen for a Service Desk Engineer to...

  • Service Desk Engineer

    3 months ago

    London Area, United Kingdom Lyon Tech Full time

    LYON is a managed IT services provider to the creative sector based in central London and currently serves over 5000 users and 100+ companies based over 15 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence.An opportunity has arisen for a Service Desk Engineer to...

  • IT Service Desk Manager

    2 weeks ago

    London, Greater London, United Kingdom Ashdown Group Full time

    A highly successful and rapidly growing tech business based in the UK is looking for an experienced Service Desk Lead to join their Infrastructure team.The ideal candidate will have a proven track record of running a front-line service desk function, ensuring it provides a proactive, efficient, and mature service to the organisation.Key responsibilities...

  • Service Desk Engineer

    1 week ago

    Greater Bristol Area, United Kingdom Peaple Talent Full time

    Looking for TWO Service Desk Technicians on a 6 month contract! This will be to help with a high growth period for a business that is expecting many new starters over the coming months. Therefore, you will be hands on in setting up new company laptops for new employees. While also managing the "drive-by" service desk within the offices. Requirements: Laptops...

  • Service Desk Engineer

    1 week ago

    Greater Bristol Area, United Kingdom Peaple Talent Full time

    Looking for TWO Service Desk Technicians on a 6 month contract! This will be to help with a high growth period for a business that is expecting many new starters over the coming months. Therefore, you will be hands on in setting up new company laptops for new employees. While also managing the "drive-by" service desk within the offices. Requirements: Laptops...