SAP SuccessFactors LMS Consultant

3 weeks ago

United Kingdom Jigsaw Cloud Full time

Position

SuccessFactors LMS Consultant


Hours

Full time/Flexible


Location

UK & Ireland


Job Purpose

To ensure a successful implementation by meeting the client's requirements and expectations, advising on the impacts of their decisions, guiding the client on the options within the product, providing best practices and driving adoption. The Consultant maintains a strong client relationship by establishing high levels of satisfaction and trust through pro-active engagement.


Key Responsibilities

  • Manage and support Learning as the SME for the business as and when required, working with GSS and IM to resolve system issues
  • Manage the project and appropriate documentation in line with SAP methodology
  • Support and provide best practice advice to the customer during UAT and data migration 
  • Support upgrades and training of super users on the utilisation of the platforms
  • Ensure understanding of project economics and deliver to budget
  • Regularly update and maintain product knowledge
  • Support and help manage the implementation of any new or revised processes incorporated into Learning, including configuration, integration, data migration, testing and training as required
  • Assist with the development and implementation of support processes for the SuccessFactors modules to embed processes into the business
  • Input into and support existing governance forums and design authorities, supporting our customers HR Systems landscape providing subject matter expertise
  • Owning the ongoing operational frontline administration of the Learning management solutions, ensuring effective resolution of issues with IM based on agreed SLAs
  • Build relationships and work closely with IM & GSS to manage the ongoing administration, support and maintenance of the Learning management solutions
  • Support the development and implementation of the HR Technology service model for the enablement of the centre of Expertise to enable the effective support of the Teams strategy/s


1.    Required Experience

  • Experienced HR practitioner preferred
  • Associate Certification required, Professional Certification in LMS
  • Proven track record of at least two successful implementation, administration, and support of SuccessFactors module LMS and other HR Systems and processes (preferably SuccessFactors)
  • Ability to engage with clients and understand their requirements
  • Application of HR systems integration capabilities both from a process and systems process and configuration
  • Strong attention to detail, excellent organisational skills
  • Proficiency in MS software, particularly Word, Excel and Powerpoint
  • Excellent written and verbal communication skills
  • Track record of interfacing with and influencing key stakeholders and colleagues


2.    Characteristics

  • Proactive & persistent, able to work autonomously and escalate appropriately
  • Very organised with strong ability to prioritise, follows up on actions/issues through to resolution
  • Confident in delegation & chasing others to complete actions
  • Strong communicator with the ability to influence and engage colleagues
  • Approachable, flexible and respectful to customer and colleagues whilst maintaining the integrity of the delivery
  • Flexible with work hours to meet the needs of stakeholders
  • Competent understanding of Human Resources information systems with specific focus on Learning and Performance and Goals management systems and processes
  • Competent project management capabilities, having run projects for HR systems
  • Competent skills which enable the transfer of knowledge and skills to HR professionals, Managers and teams through different learning mechanisms

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