Customer Service Lead

3 weeks ago

Rainham, United Kingdom Sharpsmart UK Full time

Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety products and clinically-focused waste services that lead the industry.


Above is our “why”; our “how” is delivering the highest standard of service we can, which is why we’re looking to strengthen our Customer Service team. The candidate we’re looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a “do what it takes” attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills and prove their ability to do what it takes.

Take a look at what our team have to say: Our Culture | Sharpsmart


What will your role involve:

  • Managing all customer interactions through calls, emails and cases and in a timely and professional manner within an agreed service level
  • SLA performance and reporting
  • Process adherence, receiving, documenting, investigating and resolving all requests/complaints in line with SLA
  • Ensuring cases are raised in line with guidelines, conducting full root cause analysis
  • Review and interpret Power BI reports, files, records, and other documents to obtain information to respond to requests.
  • Coordinate timely additional stock requests as per the processes
  • Data gathering, analysis and cooperation with other key roles
  • Encourage and gather Customer feedback
  • Constantly look for new ways to better/improve the customer experience and looking at customer service trends.
  • Involvement in bid's and tender solutions
  • Customer site visits


What are we looking for:

  • Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. You will directly interact with our customers to deliver a quality customer experience.
  • Self-motivated to problem-solve and drive resolutions for our customers
  • Flexible, adaptable and able to prioritize, no two days are the same
  • Strong attention to detail in checking work quality and accuracy
  • 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
  • Intermediate to Advanced computing skills (Microsoft office etc.)
  • Salesforce experience would go a long way
  • Good communication skills both written and verbal with record-keeping discipline
  • Proven experience in improving processes and procedures
  • Driving license & ability to commute to Spennymoor


What can we offer:

  • Competitive salary package plus bonus potential
  • Private Healthcare and Dental care options via a globally recognised provider
  • Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
  • Genuine investment throughout your career for professional development
  • Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment

  • Customer Service Lead

    3 weeks ago

    Rainham, United Kingdom Sharpsmart UK Full time

    Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety...

  • Customer Service Lead

    3 weeks ago

    Rainham, United Kingdom Sharpsmart UK Full time

    Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety...

  • Customer Service Lead

    2 weeks ago

    Rainham, United Kingdom Sharpsmart UK Full time

    Job Description Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through...

  • Customer Service Team Lead

    4 days ago

    Rainham, Greater London, United Kingdom Sharpsmart UK Full time

    Customer Service Role at Sharpsmart UKSharpsmart UK is a leading provider of innovative safety products and clinically-focused waste services to the healthcare industry. As a Customer Service Team Lead, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Manage customer interactions...

  • Customer Service Team Lead

    3 weeks ago

    Rainham, Greater London, United Kingdom Sharpsmart Ltd Full time

    Role OverviewSharpsmart Ltd, an essential service provider to healthcare, is strengthening its Customer Service team. We seek a self-driven and adaptable individual to lead customer interactions, manage service level agreements, and drive process improvements.Key ResponsibilitiesManage customer interactions through timely and professional calls, emails, and...

  • Customer Service Lead

    3 weeks ago

    Rainham, Greater London, United Kingdom Sharpsmart UK Full time

    Sharpsmart UK is a leading provider of healthcare waste management solutions. As a Customer Service Lead, you will play a key role in delivering exceptional customer experiences and ensuring our customers receive timely and professional support. Key responsibilities include managing customer interactions, SLA performance, and process adherence, as well as...

  • Customer Service Lead

    3 weeks ago

    Rainham, Kent, United Kingdom Sharpsmart UK Full time

    Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety...

  • Customer Service Lead

    3 weeks ago

    Rainham, UK, Kent, United Kingdom Sharpsmart UK Full time

    Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety...

  • Customer Success Lead

    6 months ago

    Rainham, United Kingdom Pertemps ERP Full time

    Permanent Salary - up to £45,000 p/a (potentially more depending on experience) + bonus Hybrid/remote - 2-3 days a week in the office Location - Rainham Are you a driven and dynamic individual with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading high-performing teams in a fast-paced environment? If...

  • Customer Service Advisor

    5 months ago

    Rainham, United Kingdom Four Elms Service Station Full time

    We are currently recruiting for a unique opportunity to work in a fast paced and varied role as a Customer Service Advisor within the motor industry. Duties of the role include (but are not limited to): Liaising with clients and external companies to obtain information required to enable the vehicle repair to be processed To identify any problems during...

  • Customer Service Representative

    4 weeks ago

    Rainham, Greater London, United Kingdom Fortune Brands Innovations Full time

    Customer Service RepresentativeFortune Brands Innovations is a leading company in the home innovation industry, listed on the New York Stock Exchange. We own and develop a dynamic portfolio of brands for homes worldwide.Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands:...

  • Customer Service Team Lead for a Dynamic Healthcare Company

    4 days ago

    Rainham, Greater London, United Kingdom Sharpsmart UK Full time

    Company Overview: Sharpsmart UK, an international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States, is an essential service provider to healthcare. Our vision is to make healthcare safer through innovative safety products and clinically-focused waste services that lead the industry.We are looking for...

  • Customer Service Representative

    2 weeks ago

    Rainham, Greater London, United Kingdom Fortune Brands Innovations Full time

    Customer Service AgentFortune Brands Innovations is a leading company in the market, with a strong presence in the US and a portfolio of premium brands for homes worldwide. We value innovation, design, and craftsmanship, and we strive to provide exceptional products and services to our customers.As a Customer Service Agent, you will be a key member of our...

  • Customer Service Agent

    1 month ago

    Rainham, United Kingdom Fortune Brands Innovations Full time

    Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide.Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths,...

  • Customer Service Agent

    4 weeks ago

    Rainham, United Kingdom Fortune Brands Innovations Full time

    Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide.Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths,...

  • Customer Service Representative

    4 weeks ago

    Rainham, Greater London, United Kingdom Fortune Brands Innovations Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Fortune Brands Innovations. As a key member of our Customer Service Team, you will play a critical role in ensuring customer satisfaction, operational efficiency, and effective communication.Key Responsibilities:Dealing with business customers to...

  • Customer Service Assistant

    5 months ago

    Rainham, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...

  • Customer Service Assistant

    5 months ago

    Rainham, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...

  • Customer Services Assistant

    5 months ago

    Rainham, United Kingdom Forest Freight Ltd Full time

    We are looking to recruit a customer services assistant to join our team at Forest Freight. We are looking for someone with high standard of written and spoken English, You’ll need be confident on the phone and be able to gain an understanding of our business and the logistics industry within a quick time period. Previous experience working in a Customer...

  • Customer Service Assistant

    5 months ago

    Rainham, United Kingdom Forest Freight Ltd Full time

    We are looking to recruit a customer services assistant to join our team at Forest Freight. We are looking for someone with high standard of written and spoken English, You’ll need be confident on the phone and be able to gain an understanding of our business and the logistics industry within a quick time period. Previous experience working in a Customer...