1st and 2nd line support engineer

2 weeks ago


Hammersmith, United Kingdom KSTEC Group - London Full time

Self-motivated, responsible and bright individual with very good written/spoken English needed to perform IT support and admin duties - Working from the office 5 days a week, The candidate needs to have good troubleshooting/problem solving skills.

Duties include:

* Answering phone calls, must have good spoken English.

* Logging all calls/requests and working from the ticketing system.

* Assisting customers with technical issues, First and Second line.

* Assisting in projects.

* Preparing quotes, pre-sales and purchasing.

* Liaising with suppliers regularly to perform day to day support/sales tasks.

* Working from the office 5 days a week, attending client sites to work when needed.

* Occasional marketing tasks.

Skills Required:

* Server Administration (Windows Server 2016, 2019 and 2022)

* Microsoft 365 Administration (Exchange, MFA, Licensing etc)

* Microsoft 365 Apps (Outlook, Excel, Word)

* Excellent Spoken/Writing English communication.

* Ability to adapt to situations, learn new environments and follow instructions.

* Good with hardware.

* Knowledge of Cyber security

* MCSE Qualification (desirable)

* CompTIA A/N + (desirable)

* Be flexible and ready to learn, work on different things.

* You will be required to work with IT hardware like Servers, routers, switches, printers, pc’s, laptops  and mobile devices.

* You will be required to work in different cloud services including Microsoft 365, Microsoft Azure, Security services, Backup services, Networks and Telecoms.

* Drivers license is a must as you will be required to travel to customer sites.

About the company:

Small business (IT Services provider), based in Hammersmith, that focuses on providing Cyber security, IT Infrastructure and software support services to businesses. For full list of our services please visit our website.

Students with PSW visa can apply, the company can give work permit to the right candidate. Needs discussion.

Working hours:

Mon-Fri - Timings 08:00 to 17:00

Salary:

£22k-£25k per annum (Depending on Experience) - Bonus on outstanding performance.


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