Account Manager

4 weeks ago

Sevenoaks, United Kingdom Addition+ Full time

We are currently recruiting for one of our trusted clients for the role of an Account Manager. The Account Manager role has been created to manage business customers/client accounts. To ensure that our clients key accounts who deliver volume and high revenues of work are receiving an exceptionally high level of service. To ensure these clients are being retained and worked with effectively has developed this role.


What You Can Expect

  • Salary – Up to £30,000 plus £6,000 performance bonus
  • Location – Sevenoaks
  • Industry – Facility Maintenance
  • Work type – Permanent


Scope

This role involves speaking to clients daily ensuring they get an extremely high level of service that is second to none. This role is a critical part to the business, helping retain the client by giving them a service level second to none. The role is to take ownership of problems and resolve them with escalating the issue, finding the fault, and analysing the problems which have occurred.


Main Responsibilities of an Account Manager

  • New accounts for the business.
  • Carrying out reports on clients’ account.
  • Ensuring engineers are used and prioritised over other customers for key accounts.
  • Briefing staff on new account customers.
  • Giving inductions to the engineers on account customers to ensure they deliver.
  • Running performance reports on engineers and accounts.
  • Ensuring job reports, photos, signatures have been done by engineers on all jobs.
  • Ensuring other office staff can step in with the work when the account manager isn’t able.
  • Ensuring all engineers are performing when carrying out work.
  • Reporting to the manager when accounts are unhappy about something.
  • Completing requests before the client chasing for a response.
  • Getting positive feedback from the client’s tenants and clients.



Requirements and KPI’s

The requirements of this role to be successful will be determined on the following KPI’s:

  • Number of jobs being booked in per week from accounts.
  • Number of jobs being cancelled or refunded per week.
  • Number of account customers on our profile.
  • Cost of working for each account, and profit made from each account.
  • Satisfaction and happiness of client working with us.
  • Outstanding money on the account.



What’s in it for You?

  • Amazing company to work for
  • Monday to Friday.
  • Performance bonus.


For further information on this Account Manager role apply below


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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