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Guest Relations Manager

4 months ago

Windsor, United Kingdom Fairmont Windsor Park Full time
Guest Relations Manager - Fairmont Windsor Park

Located in a beautiful country setting with over 200 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

 

Guest Relations Manager Competitive plus great benefits

Fairmont Windsor Park are looking for a Guest Relations Manager who is devoted to turning moments into memories for our guests. The successful Guest Relations Manager applicant will deliver a consistently high standard and memorable guest service across the front of house and communal areas within the hotel.

The individual will also continuously go out of their way to ensure the satisfaction of guests is met, whilst overlooking the customer service standards across the lobby and communal areas are in-keeping with our brand standards.

Other duties and responsibilities include

  • Preparation of VIP arrivals
  • Managing the completion and preparation of all services for arriving guests and VIP’s.
  • Managing and assisting in all Front Desk operations.
  • Coordinating the VIP Lounge operation and overseeing the service deliver
What we are looking for 
  • Previous experience within a similar role
  • Demonstrable experience leading a team
  • Excellent organization and delegation skills
  • Charismatic Lobby presence

What do we offer

  • A very competitive salary
  • Generous service charge
  • Enhanced holiday allowance after 5 years’ service
  • Discounted hotel room rates across our hotels, for you and your friends and family
  • Training and career opportunities
  • Excellent employee facilities including dedicated restaurant.
  • A range of Accor Hotels Benefits

Apply now to be our new Guest Relations Manager