Executive Director

4 weeks ago

Midlothian, United Kingdom JPMorgan Chase & Co. Full time

Are you looking for an opportunity to lead a Global Operations function, managing and developing teams to deliver outstanding business results?

We have such an opportunity covering Fraud Operations globally.

Job Summary:

As an Executive Director - Fraud Operations Lead within our Global Operations function, you will have the opportunity to manage and develop teams to deliver outstanding business results. You will report directly to the Global Head of Borrow, Fraud and Financial Crime Operations and will sit on the Operations Leadership Team. You will oversee and manage the team’s operations in each location and partner closely with the broader Leadership, Technology, Product, and Product Development teams. Your role will be key in promoting the Operations functions overall goal and objectives, and you will be expected to continually seek improvements to eliminate inefficiencies in processes while raising product quality, increasing volume and throughput, and managing business expectations.

Role Description 

The primary responsibility of the role will be to oversee Operations across the Fraud teams globally within this business and to ensure timely and accurate delivery of daily and periodic deliverables.

The incumbent will lead these functions supporting our consumers internationally.

Job Responsibilities:

Lead, develop, design, and manage day to day Operations Management  Building and leading a high performing operations function, delivering exceptional service experience and regulatory compliance Demonstrate complete & thorough understanding of the firm’s Operations environment and provide strong operational leadership to ensure overall Service delivery to the consumers and regulators Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing consumer experience Build a strong Risk Controls Framework within operations by working closely with the Business Partners and Risk/Controls Managers. Fulfilling internal controls requirements as well as ensuring smooth Regulatory and Internal Audits Plan and manage direct-expense budget across teams, develop and retain teams to achieve financial discipline at all times Deliver on product and process initiatives in a cross-functional and matrix organizational model

Required qualifications, capabilities, and skills:

Proven record of effective leadership as Operations Director or similar leadership role across multiple lines of business. Extensive experience in Operations management in a relevant area, managing large teams across multiple locations and successfully implementing transformative changes to the organization and revolutionizing processes and organizational attitudes. Drives critical thinking and proactively seeks out best practices, anticipates future needs and collaborates on ideas with others. Understands consumer needs and impact on relationships within the business. Ability to drive issue resolution, collaborate with internal and external stakeholders to deliver consistently on deliverables and communicate status updates and strategic direction to community Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills

Preferred qualifications, capabilities, and skills:

Detailed knowledge of Fraud within a UK Retail Banking environment Strong risk, controls, regulatory, and audit expertise within a Banking/Financial Services environment

#ICBCareers

  • Financial Planning Director

    22 hours ago

    Midlothian, United Kingdom RMK Talent Solutions Full time

    Financial Planning DirectorEdinburgh As a Financial Planning Director, you'll be at the forefront of empowering clients to achieve their financial goals through strategic planning and insightful advice. This role demands a financial planning professional with a deep understanding of financial markets, a knack for holistic financial planning, and the ability...

  • Business Development Executive – AI APRIL Hub

    2 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    Position Title: Business Development Executive – AI APRIL Hub Grade: EI Grade 8 (£46,089+) Duration: Full time  - AI for Productive Research & Innovation in eLectronics On behalf of the APRIL Hub, the and are seeking a Business Development Executive join their expanding team. The focus of this role is the development of opportunities for APRIL and the...

  • International Consumer Banking, UK Compliance Co-Head Executive Director

    9 hours ago

    Midlothian, United Kingdom JPMorgan Chase & Co. Full time

    International Consumer Banking is the newest JPMC line of business building a digital banking proposition to offer consumer banking outside of the US. As International Consumer Banking grows and develops its business, it is, supported by a diverse team of Compliance professionals. The Compliance function has a robust set of priorities in place focused on...

  • Business Development Executive – EPSRC CHAI Hub

    3 weeks ago

    Midlothian, United Kingdom The University of Edinburgh Full time

    The Opportunity  - Causality in Healthcare AI with real data, focused on the development of new AI technologies and their application to health. On behalf of the CHAI Hub, the and are seeking a Business Development Executive join their expanding team. The focus of this role is the development of opportunities for CHAI and the relevant partners/stakeholders...

  • Head of Digital

    4 weeks ago

    Midlothian, United Kingdom Heriot-Watt University Full time

    Purpose of Role: As the Head of Digital, you will lead the development and implementation of digital twin technologies within our Impact Engineering function, overseeing a team of digital specialists and engineers, your role will focus on advancing the use of digital replicas for complex systems and processes to optimise their performance and efficiency....

  • Technical Claims Consultant

    4 weeks ago

    Midlothian, United Kingdom WTW Full time

    This is a remote role and so we welcome applications from candidates anywhere within the UK. Reporting to the Technical Claims Director, you will be a key relationship manager for internal stakeholders and external clients ensuring that the outcomes for major and complex losses support the clients overall strategic objectives. Primary responsibility...

  • Property Administrator

    1 month ago

    Midlothian, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. Surveying Executive The Property Management team sits within Surveying Services, which is part of the Property & Asset Management department. The team are responsible for managing the property estate for their clients, with a focus on delivering industry leading management of their client’s...

  • Business Systems Specialist

    3 weeks ago

    Midlothian, United Kingdom Heriot-Watt University Full time

    Purpose of Role Working as part of a small team, you will have a strong technical background, with experience of supporting complex software systems. However, we do not necessarily expect you to have experience of Oracle Fusion. Training will be given as required, and you will be able to access help and advice from our third-party support partner. This is a...

  • Interim Policy

    4 days ago

    Dalkeith, Midlothian, United Kingdom Red Personnel Full time

    Policy and Public Affairs Manager (Scotland) Permanent Opportunity We are seeking a dynamic individual who can blend exceptional campaign, analytical, and policy development skills with strong interpersonal abilities to effectively communicate the Scotland's perspectives on a diverse range of complex policy areas. In collaboration with the National Manager,...