Medical Receptionist

Job summary

Much Wenlock & Cressage Medical Practice are looking for an enthusiastic, motivated, team player to provide maternity cover within our excellent reception team.

The reception cover required is for hours per week over days for a 9 to 12 month period.

Previous experience of working in a GP practice would be advantageous but full training will be provided.

Closing date for applications:

Interviews will be held on: week commencing

If you require any further information please email:

Main duties of the job

As a member of the reception team, you will be the first point of contact for patients providing excellent, confidential, and professional service to patients and clinical staff.

The ideal candidate will be friendly and confident with strengths in accuracy, integrity and confidentiality with good IT and interpersonal communication skills.

About us

Much Wenlock and Cressage Medical Practice is a rural and busy Practice only 15-20 minutes away from Shrewsbury and Telford with a population of over 8,000 patients.

Our Practice team is committed to providing high quality, patient centered care in a compassionate, friendly and safe environment. We aim to meet the needs of every patient by embracing innovation and new ways of working in the context of a changing health service. The right candidate must have a friendly, positive, approachable manner, with a strong work ethic to complement our happy surgery team.

Weattract and retain staff through formal appraisals promoting opportunities forprofessional development.

Job description

Job responsibilities

JOB PURPOSE:

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors/health professionals in a courteous and professional manner. Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy. Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date. Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services. Process requests for repeat prescriptions by phone, post or online within a timely manner to include medicines management administration. Checking in and entering information of drug deliveries on Emis Web. Accessing Shropdoc overnight reports and saving to patient records. Upload documents received via electronic download via Docman. Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale. Open, stamp and distribution of post. Email correspondence when requested adhering to GDPR protocols. Scanning of patient information, workflow through Docman, and actioning of subsequent tasks. Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner. Ensure up-to-date maintenance of both computerised and manual filing systems ( patient notes). Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure. General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher. Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners. Person Specification

Experience

Essential

Practical experience of working with others Experience of using own initiative/multi tasking Experience of excellent customer service Practical experience of computerised recording systems

Desirable

Experience of working within a General Practice Reception environment

Qualifications

Essential

Good standard of general education GCSE English

Desirable

Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service GCSE Maths

Skills and Behaviours

Essential

Excellent communication skills (Written and Oral) IT skills Time Management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills Planning and organising Performing under pressure/ ability to remain calm, controlled and professional Adaptability Ability to make yourself compatible within the Team, and work effectively as a team member. Self motivated/resourceful Flexibility/available to work flexible hours demanded by the job Confidentiality, integrity and honesty

---