EUC Engineer

Position Description:

If it takes seriously complex IT systems to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.

CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Join CGI as an EUC Engineer, supporting our exciting, high-profile client base in Bridgend.

Due the nature of the role all applicants must hold or be prepared to undergo a security check to SC level.

Your future duties and responsibilities:

As an EUC s Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently.

Key Tasks:
•Monitor and respond to incident and problem tickets, serving as the frontline of DLM support.
• Execute end user device patching and application deployments via change processes.
• Respond to and resolve major incidents
• Drive automation and scripting initiatives
•Implement service improvements to enhance efficiency and effectiveness.

Required qualifications to be successful in this role:

•Proficiency with Configuration Manager or later.
•Understanding of Active Directory (AD) and Group Policy.
•Experience in diverse client environments.
•Expertise in Windows 10 Operating System.
•Proficient in Powershell or equivalent programming languages.
•Familiarity with JAMF/Apple device management, particularly MacOS.
•Basic knowledge of application packaging.
•Administration skills in InTune.
• Experince with ITSM/ServiceNow.
• Understanding of Virtual Desktop environments.

Skills: